main[data-elite-shell][data-surface=customer] .elite-shell-content:has(.elite-customer-conversations-shell){min-block-size:0;max-inline-size:none!important;padding-block-end:var(--em-space-3)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell{isolation:isolate;overflow:hidden;display:grid;grid-template-columns:minmax(310px,374px) minmax(0,1fr);grid-template-rows:minmax(0,1fr);min-inline-size:0;min-block-size:0;block-size:calc(100dvh - var(--elite-shell-topbar-height));max-block-size:none;border:1px solid color-mix(in srgb,var(--em-border) 88%,var(--em-teal) 12%);border-radius:var(--em-radius-lg);background:var(--em-surface);box-shadow:var(--em-shadow-lg)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list{overflow:hidden;display:grid;grid-template-columns:minmax(0,1fr);grid-template-rows:auto auto auto minmax(0,1fr);min-inline-size:0;min-block-size:0;padding:0;border-inline-end:1px solid var(--em-border);background:var(--em-surface)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header{display:grid;align-items:center;gap:var(--em-space-3);padding:var(--em-space-3) var(--em-space-4);border-block-end:1px solid var(--em-border);background:radial-gradient(circle at 100% 0,color-mix(in srgb,var(--em-teal) 9%,transparent),transparent 54%),var(--em-surface)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-heading{display:grid;gap:2px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-heading>span{color:var(--em-text-subtle);font-size:var(--em-text-2xs);font-weight:760;letter-spacing:.06em;text-transform:uppercase}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-title-row{display:flex;align-items:center;gap:var(--em-space-2);min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-title-row strong{overflow:hidden;color:var(--em-text);font-size:var(--em-text-lg);font-weight:850;line-height:1.2;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-title-row b{display:inline-grid;place-items:center;min-inline-size:28px;block-size:28px;padding-inline:var(--em-space-2);border:1px solid color-mix(in srgb,var(--em-teal) 22%,var(--em-border));border-radius:var(--em-radius-pill);background:color-mix(in srgb,var(--em-teal) 9%,var(--em-surface));color:var(--em-teal-strong);font-size:var(--em-text-xs);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions{gap:var(--em-space-2)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-bot-hint{display:inline-flex;align-items:center;gap:5px;min-block-size:40px;max-inline-size:156px;padding:7px 9px;border:1px solid var(--em-border);border-radius:var(--em-radius-sm);background:var(--em-surface-tint);color:var(--em-text-muted);font-size:var(--em-text-2xs);font-weight:760;line-height:1.2}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-bot-hint>[data-label]{text-overflow:ellipsis}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions :is(button,a){align-items:center;justify-content:center;gap:6px;min-block-size:44px;padding:8px 11px;border:1px solid var(--em-border);background:var(--em-surface);color:var(--em-teal-strong);box-shadow:none;font-size:var(--em-text-xs);font-weight:800;line-height:1;text-decoration:none;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions :is(button,a):hover{border-color:var(--em-border-brand);background:var(--em-surface-tint);transform:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-actions svg,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions svg{inline-size:16px;block-size:16px;flex:none;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.9}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions .elite-customer-conversations-new-action{border-color:transparent;background:linear-gradient(135deg,var(--em-teal),var(--em-teal-strong));color:#fff;box-shadow:0 8px 18px color-mix(in srgb,var(--em-teal) 22%,transparent)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions .elite-customer-conversations-filter-toggle[aria-expanded=true]:hover,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions .elite-customer-conversations-new-action:hover{border-color:transparent;background:linear-gradient(135deg,var(--em-teal),var(--em-teal-strong));color:#fff}main[data-elite-shell][data-surface=customer] .elite-customer-chat-message-link{color:#0369a1;font-weight:650;text-decoration:underline;text-decoration-thickness:1px;text-underline-offset:3px;overflow-wrap:anywhere}main[data-elite-shell][data-surface=customer] .elite-customer-chat-message-link:hover{color:#075985;text-decoration-thickness:2px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sidebar-tools{display:grid;gap:var(--em-space-2);min-inline-size:0;padding:10px var(--em-space-3);border-block-end:1px solid var(--em-border);background:color-mix(in srgb,var(--em-surface-tint) 58%,var(--em-surface))}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search>svg{position:absolute;z-index:1;inset-block-start:50%;inset-inline-start:14px;inline-size:17px;block-size:17px;color:var(--em-text-subtle);fill:none;stroke:currentColor;stroke-linecap:round;stroke-width:1.8;transform:translateY(-50%);pointer-events:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search [data-elite-control]{min-block-size:44px;border-color:color-mix(in srgb,var(--em-border) 84%,var(--em-teal) 16%);border-radius:var(--em-radius-pill)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-filter-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:var(--em-space-2);min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-filter-row:not(:has(>:not([hidden]))){display:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-select{display:grid;gap:var(--em-space-1);min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-select>span{overflow:hidden;color:var(--em-text-subtle);font-size:var(--em-text-2xs);font-weight:760;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-select [data-elite-control]{inline-size:100%;min-block-size:44px;border-color:var(--em-border);border-radius:var(--em-radius-sm);background:var(--em-surface);color:var(--em-text);font-size:var(--em-text-xs)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs{overflow-x:auto;display:flex;padding-block:1px;scrollbar-width:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs::-webkit-scrollbar{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button{cursor:pointer;flex:0 0 auto;min-block-size:40px;border:1px solid var(--em-border);border-radius:var(--em-radius-pill);padding:8px 11px;background:var(--em-surface);color:var(--em-text-muted);font:inherit;font-size:var(--em-text-xs);font-weight:760;line-height:1}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button strong{margin-inline-start:5px;color:inherit;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button:is(:hover,[data-active=true]){border-color:color-mix(in srgb,var(--em-teal) 30%,var(--em-border));background:color-mix(in srgb,var(--em-teal) 10%,var(--em-surface));color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-actions{display:flex;gap:var(--em-space-2)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-lid-filter{display:grid;gap:7px;padding-block-start:var(--em-space-2);border-block-start:1px solid var(--em-border)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-lid-filter>span{color:var(--em-text);font-size:var(--em-text-xs);font-weight:760}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-lid-filter>small{color:var(--em-text-subtle);font-size:var(--em-text-2xs);line-height:1.45}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-lid-filter .elite-customer-conversations-status-tabs button{min-block-size:42px;white-space:normal;line-height:1.25}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-actions [data-elite-button]{display:inline-flex;flex:1 1;align-items:center;justify-content:center;gap:6px;min-inline-size:0;min-block-size:44px;padding-inline:var(--em-space-2);border-radius:var(--em-radius-sm);box-shadow:none;font-size:var(--em-text-xs)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-refresh-action[aria-busy=true] svg,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sync-action[aria-busy=true] svg{animation:elite-conversation-sync-spin .9s linear infinite}@keyframes elite-conversation-sync-spin{to{transform:rotate(1turn)}}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness{display:flex;align-items:center;gap:var(--em-space-2);min-block-size:30px;padding:5px var(--em-space-3);border-block-end:1px solid var(--em-border);background:var(--em-surface);color:var(--em-text-subtle);font-size:var(--em-text-2xs);line-height:1.35}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness-dot{inline-size:7px;block-size:7px;flex:none;border-radius:50%;background:var(--em-success);box-shadow:0 0 0 3px var(--em-success-soft)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness[data-state=refreshing] .elite-customer-conversations-freshness-dot{background:var(--em-info);box-shadow:0 0 0 3px var(--em-info-soft);animation:elite-conversation-freshness-pulse 1.2s ease-in-out infinite}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness[data-state=stale]{color:var(--em-danger)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness[data-state=stale] .elite-customer-conversations-freshness-dot{background:var(--em-danger);box-shadow:0 0 0 3px var(--em-danger-soft)}@keyframes elite-conversation-freshness-pulse{50%{opacity:.42;transform:scale(.82)}}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-results{overflow-x:hidden;overflow-y:auto;min-inline-size:0;min-block-size:0;max-block-size:none;overscroll-behavior:contain;background:var(--em-surface);scrollbar-gutter:stable}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item{position:relative;cursor:pointer;display:grid;grid-template-columns:48px minmax(0,1fr) auto;align-items:center;justify-content:normal;justify-items:stretch;gap:11px;inline-size:100%;min-inline-size:0;min-block-size:78px;border:0;border-block-end:1px solid color-mix(in srgb,var(--em-border) 84%,transparent);border-radius:0;padding:10px var(--em-space-3);background:var(--em-surface);box-shadow:none;color:var(--em-text);text-align:start}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item:hover{background:color-mix(in srgb,var(--em-teal) 5%,var(--em-surface));transform:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-active=true]{background:linear-gradient(90deg,color-mix(in srgb,var(--em-teal) 13%,transparent),transparent 72%),var(--em-surface);box-shadow:inset 3px 0 0 var(--em-teal)}html[dir=rtl] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-active=true]{box-shadow:inset -3px 0 0 var(--em-teal)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-avatar{overflow:hidden;display:grid;place-items:center;inline-size:48px;min-inline-size:48px;max-inline-size:48px;block-size:48px;min-block-size:48px;max-block-size:48px;aspect-ratio:1;align-self:center;justify-self:start;border:2px solid var(--em-surface);border-radius:50%;outline:2px solid color-mix(in srgb,var(--em-teal) 24%,var(--em-border));outline-offset:-1px;background:linear-gradient(135deg,var(--em-teal),var(--em-teal-strong));box-shadow:0 5px 14px rgba(15,23,42,.1);color:#fff;font-size:var(--em-text-sm);font-weight:850}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-avatar-img{inline-size:100%;block-size:100%;object-fit:cover}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-avatar-glyph{inline-size:24px;block-size:24px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.7}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-channel=instagram] .elite-customer-conversation-avatar{outline-color:rgba(193,53,132,.4)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-channel=facebook_messenger] .elite-customer-conversation-avatar{outline-color:rgba(24,119,242,.42)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-channel=telegram] .elite-customer-conversation-avatar{outline-color:rgba(28,147,210,.42)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-channel=tiktok] .elite-customer-conversation-avatar{outline-color:color-mix(in srgb,var(--em-text) 32%,var(--em-border))}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy{display:grid;gap:3px;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy>strong{overflow:hidden;color:var(--em-text);font-size:var(--em-text-base);font-weight:780;line-height:1.25;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy>span:not(.elite-customer-channel-badge){overflow:hidden;color:var(--em-text-subtle);font-size:var(--em-text-xs);line-height:1.35;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-meta{display:grid;align-self:stretch;align-content:space-between;justify-items:end;gap:var(--em-space-1);min-inline-size:46px;padding-block:3px;color:var(--em-text-subtle)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-meta time{font-size:var(--em-text-2xs);font-weight:650;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-state{max-inline-size:84px;overflow:hidden;font-size:var(--em-text-2xs);font-weight:760;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge{--elite-channel-color:#0b8156;--elite-channel-soft:rgba(37,211,102,0.12);--elite-channel-border:rgba(15,129,86,0.2);display:inline-flex;align-items:center;justify-self:start;align-self:center;gap:5px;inline-size:fit-content;max-inline-size:100%;min-block-size:26px;padding:3px 8px;border:1px solid var(--elite-channel-border);border-radius:var(--em-radius-pill);background:var(--elite-channel-soft);color:var(--elite-channel-color);font-size:var(--em-text-2xs);font-weight:780;line-height:1.2;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge[data-channel=telegram]{--elite-channel-color:#1879ad;--elite-channel-soft:rgba(34,158,217,0.12);--elite-channel-border:rgba(28,147,210,0.24)}main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge[data-channel=instagram]{--elite-channel-color:#ad246f;--elite-channel-soft:rgba(193,53,132,0.11);--elite-channel-border:rgba(193,53,132,0.24)}main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge[data-channel=facebook_messenger]{--elite-channel-color:#1766c2;--elite-channel-soft:rgba(24,119,242,0.11);--elite-channel-border:rgba(24,119,242,0.24)}main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge[data-channel=tiktok]{--elite-channel-color:var(--em-text);--elite-channel-soft:color-mix(in srgb,var(--em-text) 8%,transparent);--elite-channel-border:color-mix(in srgb,var(--em-text) 18%,transparent)}main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge-icon{display:inline-flex;inline-size:15px;block-size:15px;flex:none;align-items:center;justify-content:center;color:inherit}main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge-icon svg{inline-size:100%;block-size:100%}main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge>span:last-child{overflow:hidden;color:inherit;text-overflow:ellipsis}main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge[data-compact=true]{margin-block-start:1px;min-block-size:22px;padding:2px 7px;font-size:.66rem}main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge{--elite-account-color:#0b8156;--elite-account-soft:rgba(37,211,102,0.1);--elite-account-border:rgba(15,129,86,0.2);display:inline-flex;align-items:center;gap:7px;min-inline-size:0;max-inline-size:clamp(132px,18vw,220px);min-block-size:40px;padding:6px 10px;border:1px solid var(--elite-account-border);border-radius:var(--em-radius-pill);background:var(--elite-account-soft);color:var(--elite-account-color);font-size:var(--em-text-xs);font-weight:800;line-height:1.2}main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge[data-channel=telegram]{--elite-account-color:#1879ad;--elite-account-soft:rgba(34,158,217,0.1);--elite-account-border:rgba(28,147,210,0.24)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge[data-channel=instagram]{--elite-account-color:#ad246f;--elite-account-soft:rgba(193,53,132,0.1);--elite-account-border:rgba(193,53,132,0.24)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge[data-channel=facebook_messenger]{--elite-account-color:#1766c2;--elite-account-soft:rgba(24,119,242,0.1);--elite-account-border:rgba(24,119,242,0.24)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge[data-channel=tiktok]{--elite-account-color:var(--em-text);--elite-account-soft:color-mix(in srgb,var(--em-text) 7%,transparent);--elite-account-border:color-mix(in srgb,var(--em-text) 18%,transparent)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge-icon{display:inline-flex;inline-size:18px;min-inline-size:18px;block-size:18px;align-items:center;justify-content:center;color:inherit}main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge-icon svg{inline-size:100%;block-size:100%}main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge>span:last-child{overflow:hidden;color:inherit;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane{position:relative;overflow:hidden;display:grid;grid-template-rows:auto minmax(0,1fr) auto;min-inline-size:0;min-block-size:0;background:linear-gradient(color-mix(in srgb,var(--em-surface-tint) 94%,transparent),color-mix(in srgb,var(--em-surface-tint) 94%,transparent)),radial-gradient(circle at 1px 1px,color-mix(in srgb,var(--em-teal) 9%,transparent) 1px,transparent 1.15px);background-size:auto,28px 28px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-back{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header{z-index:3;display:grid;grid-template-columns:46px minmax(0,1fr) auto;align-items:center;gap:var(--em-space-3);min-inline-size:0;min-block-size:78px;padding:10px var(--em-space-4);border-block-end:1px solid var(--em-border);background:color-mix(in srgb,var(--em-surface) 96%,transparent);box-shadow:0 6px 18px rgba(15,23,42,.035);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);outline:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header:focus-visible{box-shadow:inset 0 0 0 2px var(--em-teal),0 6px 18px rgba(15,23,42,.035)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-avatar{overflow:hidden;display:grid;place-items:center;inline-size:46px;block-size:46px;border:2px solid var(--em-surface);border-radius:50%;outline:2px solid color-mix(in srgb,var(--em-teal) 28%,var(--em-border));outline-offset:-1px;background:linear-gradient(135deg,var(--em-teal),var(--em-teal-strong));box-shadow:0 7px 18px rgba(15,23,42,.12);color:#fff}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-copy{display:grid;gap:2px;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-kicker{overflow:hidden;color:var(--em-teal-strong);font-size:var(--em-text-2xs);font-weight:800;letter-spacing:.04em;line-height:1.15;text-overflow:ellipsis;text-transform:uppercase;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-chat-title-line{display:flex;align-items:center;gap:5px;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-title-line strong{overflow:hidden;color:var(--em-text);font-size:var(--em-text-md);font-weight:850;line-height:1.25;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-chat-phone-copy{cursor:pointer;display:inline-grid;place-items:center;inline-size:32px;min-inline-size:32px;block-size:32px;border:0;border-radius:50%;background:transparent;color:var(--em-text-subtle)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-phone-copy:hover{background:var(--em-surface-tint);color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-phone-copy svg{inline-size:16px;block-size:16px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8}main[data-elite-shell][data-surface=customer] .elite-customer-chat-phone{display:flex;align-items:center;gap:5px;min-inline-size:0;color:var(--em-text-subtle);font-size:var(--em-text-2xs);line-height:1.25}main[data-elite-shell][data-surface=customer] .elite-customer-chat-phone>svg{inline-size:14px;block-size:14px;flex:none;fill:none;stroke:currentColor;stroke-width:1.7}main[data-elite-shell][data-surface=customer] .elite-customer-chat-identity-label{flex:none;color:var(--em-text-subtle);font-weight:760}main[data-elite-shell][data-surface=customer] .elite-customer-chat-identity-label:after{content:":"}main[data-elite-shell][data-surface=customer] .elite-customer-chat-address,main[data-elite-shell][data-surface=customer] .elite-customer-chat-phone-number{overflow:hidden;color:var(--em-text-muted);font-size:var(--em-text-2xs);text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions{display:flex;align-items:center;justify-content:flex-end;gap:6px;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-call-actions{display:inline-flex;align-items:center;gap:5px;flex:none;padding-inline-end:8px;border-inline-end:1px solid var(--em-border)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-call-action{cursor:help;display:inline-grid;place-items:center;inline-size:40px;min-inline-size:40px;block-size:40px;padding:0;border:1px solid color-mix(in srgb,var(--em-teal) 22%,var(--em-border));border-radius:50%;background:color-mix(in srgb,var(--em-teal) 7%,var(--em-surface));color:color-mix(in srgb,var(--em-teal-strong) 68%,var(--em-text-muted));box-shadow:0 4px 12px rgba(15,23,42,.045);transition:border-color .15s ease,background .15s ease,color .15s ease,transform .15s ease}main[data-elite-shell][data-surface=customer] .elite-customer-chat-call-action[data-call-kind=video]{border-color:color-mix(in srgb,#3b82f6 20%,var(--em-border));background:color-mix(in srgb,#3b82f6 6%,var(--em-surface));color:color-mix(in srgb,#2563eb 62%,var(--em-text-muted))}main[data-elite-shell][data-surface=customer] .elite-customer-chat-call-action:hover{border-color:color-mix(in srgb,#f59e0b 46%,var(--em-border));background:color-mix(in srgb,#f59e0b 9%,var(--em-surface));color:color-mix(in srgb,#b45309 72%,var(--em-text));transform:translateY(-1px)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-call-action:focus-visible{outline:3px solid color-mix(in srgb,var(--em-teal) 34%,transparent);outline-offset:2px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-call-action svg{inline-size:19px;block-size:19px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions .elite-status-badge{min-block-size:28px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-open-account{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-block-size:40px;padding:7px 10px;border:1px solid var(--em-border);border-radius:var(--em-radius-sm);background:var(--em-surface-tint);color:var(--em-teal-strong);box-shadow:none;font-size:var(--em-text-xs);font-weight:780;text-decoration:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-open-account svg{inline-size:15px;block-size:15px;flex:none;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8}main[data-elite-shell][data-surface=customer] .elite-customer-chat-thread{overflow-x:hidden;overflow-y:auto;display:flex;flex-direction:column;gap:2px;min-inline-size:0;min-block-size:0;padding:var(--em-space-4) var(--em-space-5) var(--em-space-5);overscroll-behavior:contain;scroll-padding-block:var(--em-space-5);scrollbar-gutter:stable}main[data-elite-shell][data-surface=customer] .elite-customer-chat-day-separator{display:flex;align-items:center;justify-content:center;gap:10px;margin-block:var(--em-space-3)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-day-separator:after,main[data-elite-shell][data-surface=customer] .elite-customer-chat-day-separator:before{inline-size:min(74px,14%);block-size:1px;content:"";background:linear-gradient(90deg,transparent,var(--em-border))}main[data-elite-shell][data-surface=customer] .elite-customer-chat-day-separator:after{background:linear-gradient(90deg,var(--em-border),transparent)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-day-separator>span{padding:5px 11px;border:1px solid var(--em-border);border-radius:var(--em-radius-pill);background:color-mix(in srgb,var(--em-surface) 94%,transparent);box-shadow:var(--em-shadow-xs);color:var(--em-text-subtle);font-size:var(--em-text-2xs)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble{position:relative;display:grid;align-self:flex-start;gap:var(--em-space-1);max-inline-size:min(74%,640px);padding:9px 12px 7px;border:1px solid color-mix(in srgb,var(--em-border) 88%,transparent);border-radius:12px;background:var(--em-surface);box-shadow:0 1px 1px rgba(15,23,42,.08),0 7px 18px rgba(15,23,42,.035)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound]{align-self:flex-end;border-color:color-mix(in srgb,var(--em-teal) 24%,var(--em-border));background:color-mix(in srgb,var(--em-teal) 14%,var(--em-surface))}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-status=expired],main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-status=invalid],main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-status=unsent]{border-color:color-mix(in srgb,var(--em-danger) 34%,var(--em-border));background:color-mix(in srgb,var(--em-danger-soft) 74%,var(--em-surface))}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-group=end],main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-group=mid]{margin-block-start:1px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-group=end]:after,main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-group=mid]:after{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble p{margin:0;color:var(--em-text);font-size:var(--em-text-base);line-height:1.52;overflow-wrap:anywhere;text-align:start;unicode-bidi:plaintext}main[data-elite-shell][data-surface=customer] .elite-customer-chat-sender{display:flex;align-items:baseline;gap:5px;color:var(--em-text-subtle);font-size:var(--em-text-2xs);line-height:1.2}main[data-elite-shell][data-surface=customer] .elite-customer-chat-sender>span{font-weight:650}main[data-elite-shell][data-surface=customer] .elite-customer-chat-sender>strong{overflow:hidden;color:var(--elite-channel-color,#1879ad);font-weight:800;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble-meta{display:flex;flex-wrap:wrap;align-items:center;justify-content:flex-end;gap:5px;margin-block-start:2px;color:var(--em-text-subtle);font-size:var(--em-text-2xs)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble-meta time,main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble-meta>span:not(.elite-status-badge){padding:0;background:none;color:var(--em-text-subtle);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=inbound] .elite-customer-chat-bubble-meta .elite-status-badge{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-failure{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:var(--em-space-2);margin-block-start:var(--em-space-1);padding:var(--em-space-2);border-radius:var(--em-radius-sm);background:color-mix(in srgb,var(--em-danger) 10%,transparent);color:var(--em-danger);font-size:var(--em-text-xs);font-weight:650;line-height:1.4}main[data-elite-shell][data-surface=customer] .elite-customer-chat-failure-copy{display:grid;gap:3px;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-retry-warning{color:var(--em-text-muted);font-size:var(--em-text-2xs);font-weight:600}main[data-elite-shell][data-surface=customer] .elite-customer-chat-failure>svg{inline-size:16px;block-size:16px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.6}main[data-elite-shell][data-surface=customer] .elite-customer-chat-failure button{display:inline-flex;align-items:center;justify-content:center;gap:5px;min-block-size:40px;padding-inline:10px;border:1px solid color-mix(in srgb,var(--em-danger) 28%,transparent);border-radius:var(--em-radius-sm);background:var(--em-surface);color:var(--em-danger);font:inherit;font-weight:800}main[data-elite-shell][data-surface=customer] .elite-customer-chat-failure button[data-confirm=true]{border-color:var(--em-danger);background:var(--em-danger);color:#fff}main[data-elite-shell][data-surface=customer] .elite-customer-chat-failure button svg{inline-size:15px;block-size:15px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8}main[data-elite-shell][data-surface=customer] .elite-customer-chat-delivery{color:var(--em-text-subtle)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-delivery[data-state=read]{color:#34b7f1}main[data-elite-shell][data-surface=customer] .elite-customer-chat-delivery[data-state=failed]{color:var(--em-danger)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-new-messages{position:absolute;z-index:4;inset-inline-start:50%;inset-block-end:112px;display:inline-flex;align-items:center;gap:6px;min-block-size:40px;padding:7px 13px;border:1px solid var(--em-border-brand);border-radius:var(--em-radius-pill);background:var(--em-surface);color:var(--em-teal-strong);box-shadow:var(--em-shadow-md);font:inherit;font-size:var(--em-text-xs);font-weight:800;transform:translateX(-50%)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply{z-index:3;display:grid;grid-template-columns:minmax(140px,1fr) auto;align-items:end;gap:var(--em-space-2);min-inline-size:0;padding:9px var(--em-space-3) 10px;border-block-start:1px solid var(--em-border);background:color-mix(in srgb,var(--em-surface) 97%,transparent);box-shadow:0 -8px 24px rgba(15,23,42,.04);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-channel-context{grid-column:1/-1;display:flex;align-items:center;gap:var(--em-space-2);min-inline-size:0;min-block-size:28px;color:var(--em-text-subtle);font-size:var(--em-text-xs);line-height:1.35}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-channel-context>span:last-child{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-channel-context strong{color:var(--em-text-muted);font-weight:800}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply>.elite-customer-attachment-preview,main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply>.elite-customer-attachment-selection{grid-column:1/-1}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-composer-policy{grid-column:1/-1;display:grid;gap:3px;min-inline-size:0;margin:0;color:var(--em-text-subtle);font-size:var(--em-text-2xs);font-weight:600;line-height:1.35}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-composer-policy>span{display:flex;align-items:flex-start;gap:5px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-composer-policy>span>span[aria-hidden=true]{flex:none;color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply textarea[data-elite-control]{inline-size:100%;min-block-size:46px;max-block-size:116px;border:1px solid transparent;border-radius:var(--em-radius-sm);padding:10px var(--em-space-3);background:var(--em-surface-tint);color:var(--em-text);box-shadow:none;resize:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply-actions{display:flex;align-items:center;justify-content:flex-end;gap:6px;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-composer-tool{cursor:pointer;display:inline-grid;place-items:center;inline-size:44px;min-inline-size:44px;block-size:44px;border:1px solid var(--em-border);border-radius:50%;background:var(--em-surface-tint);color:var(--em-teal-strong);box-shadow:none}main[data-elite-shell][data-surface=customer] .elite-customer-composer-tool svg{inline-size:18px;block-size:18px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-send{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-inline-size:44px;min-block-size:44px;padding-inline:var(--em-space-4);border-radius:var(--em-radius-pill);box-shadow:0 8px 18px color-mix(in srgb,var(--em-teal) 22%,transparent)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-send svg{inline-size:17px;block-size:17px;flex:none;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.7}html[dir=rtl] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-send svg{transform:scaleX(-1)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start{grid-row:1/-1;overflow-y:auto;display:grid;inline-size:100%;align-content:start;align-self:stretch;justify-self:stretch;gap:var(--em-space-4);min-inline-size:0;min-block-size:0;margin:0;border:0;border-radius:0;padding:clamp(16px,3vw,32px);background:transparent;box-shadow:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header{display:grid;grid-template-columns:44px minmax(0,1fr) auto;align-items:start;gap:var(--em-space-3);outline:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header>span:first-child{display:grid;place-items:center;inline-size:44px;block-size:44px;border-radius:50%;background:var(--em-teal-soft);color:var(--em-teal-strong);font-size:var(--em-text-xl)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header div{min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header strong{color:var(--em-text);font-size:var(--em-text-lg)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header p{margin:var(--em-space-1) 0 0;color:var(--em-text-subtle);font-size:var(--em-text-sm);line-height:1.55}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header button{min-block-size:44px;border:1px solid var(--em-border);border-radius:var(--em-radius-sm);padding-inline:var(--em-space-3);background:var(--em-surface);color:var(--em-text-muted);font:inherit;font-size:var(--em-text-xs);font-weight:760}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:var(--em-space-3)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start label{display:grid;align-content:start;gap:6px;min-inline-size:0;color:var(--em-text-muted);font-size:var(--em-text-xs);font-weight:760}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start [data-elite-control]{min-block-size:44px;border-color:var(--em-border);background:var(--em-surface);color:var(--em-text)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-field-hint{color:var(--em-text-subtle);font-size:var(--em-text-2xs);font-weight:500;line-height:1.45}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-actions{display:flex;justify-content:flex-end}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-empty{align-self:center;min-block-size:220px;color:var(--em-text-subtle)}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-header,html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply,html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness,html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list,html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header,html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell,html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sidebar-tools{border-color:var(--em-border);background-color:var(--em-surface)}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane{background:linear-gradient(rgba(8,21,25,.95),rgba(8,21,25,.95)),radial-gradient(circle at 1px 1px,rgba(45,212,191,.11) 1px,transparent 1.15px);background-size:auto,28px 28px}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble{border-color:var(--em-border);background:#1b2a2f;box-shadow:0 1px 1px rgba(0,0,0,.38)}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound]{border-color:rgba(45,212,191,.28);background:#0b5f5b}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-status=expired],html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-status=invalid],html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-status=unsent]{border-color:rgba(248,113,113,.34);background:#4a1d22}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-failure{background:rgba(248,113,113,.13);color:#fecaca}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-failure button{border-color:rgba(248,113,113,.28);background:rgba(2,6,23,.36);color:#fecaca}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply textarea[data-elite-control]{border-color:transparent;background:rgba(2,6,23,.42)}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge[data-channel=whatsapp]{--elite-channel-color:#5eead4}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge[data-channel=telegram]{--elite-channel-color:#7dd3fc}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge[data-channel=instagram]{--elite-channel-color:#f9a8d4}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-channel-badge[data-channel=facebook_messenger]{--elite-channel-color:#93c5fd}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge[data-channel=whatsapp]{--elite-account-color:#5eead4}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge[data-channel=telegram]{--elite-account-color:#7dd3fc}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge[data-channel=instagram]{--elite-account-color:#f9a8d4}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-account-badge[data-channel=facebook_messenger]{--elite-account-color:#93c5fd}@media (min-width:901px) and (max-width:1024px){main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell{grid-template-columns:minmax(292px,38%) minmax(0,1fr);block-size:min(860px,calc(100dvh - 184px))}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header{grid-template-columns:minmax(0,1fr) auto;padding-inline:var(--em-space-3)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions :is(button,a){inline-size:44px;padding:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions :is(button,a)>span{position:absolute;inline-size:1px;block-size:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-bot-hint{inline-size:44px;min-inline-size:44px;padding:0;justify-content:center}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-bot-hint>[data-label]{position:absolute;inline-size:1px;block-size:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-filter-row{grid-template-columns:1fr}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header{grid-template-columns:42px minmax(0,1fr)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions{grid-column:1/-1;justify-content:flex-start;overflow-x:auto;padding-inline-start:54px;scrollbar-width:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble{max-inline-size:84%}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply{grid-template-columns:minmax(120px,1fr) auto;padding-inline:var(--em-space-2)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-send>span{position:absolute;inline-size:1px;block-size:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-send{inline-size:44px;padding:0}}@media (max-width:900px){main[data-elite-shell][data-surface=customer] .elite-shell-content:has(.elite-customer-conversations-shell){min-inline-size:0;padding-inline:var(--em-space-3)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell{display:block;inline-size:100%;min-inline-size:0;min-block-size:0;block-size:calc(100dvh - 24px);max-block-size:none;border-radius:var(--em-radius-md)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell[data-view=list] .elite-customer-conversations-list,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell[data-view=thread] .elite-customer-conversation-pane{display:grid;inline-size:100%;block-size:100%;max-block-size:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell[data-view=list] .elite-customer-conversation-pane,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell[data-view=thread] .elite-customer-conversations-list{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list{grid-template-rows:auto auto auto minmax(0,1fr);border-inline-end:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header{min-block-size:68px;padding:10px var(--em-space-3)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions :is(button,a){inline-size:44px;min-inline-size:44px;padding:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions :is(button,a)>span{position:absolute;inline-size:1px;block-size:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-bot-hint{inline-size:44px;min-inline-size:44px;padding:0;justify-content:center}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-bot-hint>[data-label]{position:absolute;inline-size:1px;block-size:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sidebar-tools{gap:var(--em-space-2);padding:var(--em-space-2) var(--em-space-3) 10px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-filter-row{grid-template-columns:1fr}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button{min-block-size:44px;padding-inline:var(--em-space-3)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-actions [data-elite-button]{min-block-size:44px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item{grid-template-columns:46px minmax(0,1fr) auto;min-block-size:76px;padding:9px 10px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-avatar{inline-size:46px;min-inline-size:46px;max-inline-size:46px;block-size:46px;min-block-size:46px;max-block-size:46px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane{grid-template-rows:auto auto minmax(0,1fr) auto}main[data-elite-shell][data-surface=customer] .elite-customer-chat-back{z-index:4;display:inline-flex;grid-row:1;align-items:center;justify-content:flex-start;gap:var(--em-space-2);min-block-size:44px;padding:8px var(--em-space-3);border-block-end:1px solid var(--em-border);background:var(--em-surface);color:var(--em-teal-strong);font:inherit;font-size:var(--em-text-sm);font-weight:800}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header{grid-row:2;grid-template-columns:42px minmax(0,1fr);gap:10px;min-block-size:84px;padding:8px 10px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-avatar{inline-size:42px;block-size:42px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions{grid-column:1/-1;justify-content:flex-start;overflow-x:auto;flex-wrap:nowrap;min-block-size:32px;padding-inline-start:52px;scrollbar-width:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions .elite-customer-chat-open-account{inline-size:44px;min-inline-size:44px;min-block-size:44px;padding:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-open-account>span{position:absolute;inline-size:1px;block-size:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-chat-phone-copy{inline-size:44px;min-inline-size:44px;block-size:44px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-thread{grid-row:3;min-block-size:0;padding:var(--em-space-3) 10px var(--em-space-4)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble{max-inline-size:88%}main[data-elite-shell][data-surface=customer] .elite-customer-chat-failure{grid-template-columns:auto minmax(0,1fr)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-failure button{grid-column:1/-1;min-block-size:44px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-new-messages{inset-block-end:102px;min-block-size:44px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply{grid-row:4;grid-template-columns:minmax(118px,1fr) auto;gap:6px;margin:0;padding:7px var(--em-space-2) max(8px,env(safe-area-inset-bottom));border-inline:0;border-block-end:0;border-radius:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-channel-context{min-block-size:24px;font-size:var(--em-text-2xs)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-channel-context .elite-customer-channel-badge{min-block-size:22px;padding-block:2px}main[data-elite-shell][data-surface=customer] .elite-customer-composer-tool,main[data-elite-shell][data-surface=customer] .elite-customer-conversation-send{inline-size:44px;min-inline-size:44px;block-size:44px;min-block-size:44px;padding:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-send>span{position:absolute;inline-size:1px;block-size:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-recording-indicator{position:absolute;inset-block-start:-32px;inset-inline-end:var(--em-space-3)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start{grid-row:2/-1;block-size:auto;padding:var(--em-space-4)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header{grid-template-columns:44px minmax(0,1fr)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header>button{grid-column:1/-1;justify-self:start}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-grid{grid-template-columns:1fr}}main[data-elite-shell][data-surface=customer] .elite-shell-content:has(.elite-customer-conversations-shell){padding:0}.elite-customer-conversations-account-picker{position:relative;display:grid;gap:6px;min-inline-size:0}.elite-customer-conversations-account-picker>span{color:var(--em-text-muted);font-size:var(--em-text-xs);font-weight:700}.elite-customer-conversations-account-menu>button,.elite-customer-conversations-account-trigger{display:grid;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:10px;inline-size:100%;min-block-size:48px;padding:7px 10px;border:1px solid var(--em-border);border-radius:var(--em-radius-md);background:var(--em-surface-raised,var(--em-surface));color:var(--em-text);text-align:start;cursor:pointer}.elite-customer-conversations-account-menu>button:focus-visible,.elite-customer-conversations-account-menu>button:hover,.elite-customer-conversations-account-trigger:focus-visible,.elite-customer-conversations-account-trigger:hover{border-color:color-mix(in srgb,var(--em-accent) 54%,var(--em-border));outline:none;background:color-mix(in srgb,var(--em-accent) 6%,var(--em-surface))}.elite-customer-conversations-account-menu{position:absolute;z-index:40;inset-block-start:calc(100% + 6px);inset-inline:0;display:grid;gap:4px;max-block-size:min(360px,50vh);padding:6px;overflow:auto;border:1px solid var(--em-border);border-radius:var(--em-radius-lg);background:var(--em-surface-raised,var(--em-surface));box-shadow:0 18px 44px rgba(15,23,42,.18)}.elite-customer-conversations-account-menu>button{border-color:transparent;background:transparent}.elite-customer-conversations-account-menu>button[data-selected=true]{background:color-mix(in srgb,var(--em-accent) 11%,var(--em-surface))}.elite-customer-conversations-account-icon{display:grid;place-items:center;inline-size:34px;block-size:34px;border-radius:11px;background:color-mix(in srgb,var(--em-accent) 10%,transparent);color:var(--em-accent)}.elite-customer-conversations-account-icon[data-channel=whatsapp]{color:#168a52}.elite-customer-conversations-account-icon[data-channel=instagram]{color:#c026d3}.elite-customer-conversations-account-icon[data-channel=facebook_messenger]{color:#1877f2}.elite-customer-conversations-account-icon[data-channel=telegram]{color:#229ed9}.elite-customer-conversations-account-icon[data-channel=tiktok]{color:var(--em-text)}.elite-customer-conversations-account-icon svg{inline-size:21px;block-size:21px}.elite-customer-conversations-account-copy{display:grid;min-inline-size:0}.elite-customer-conversations-account-copy small,.elite-customer-conversations-account-copy strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.elite-customer-conversations-account-copy small{color:var(--em-text-muted);font-size:var(--em-text-xs)}.elite-customer-conversations-account-check{visibility:hidden;color:var(--em-accent);font-weight:800}.elite-customer-conversations-account-menu>button[data-selected=true] .elite-customer-conversations-account-check{visibility:visible}@media (max-width:900px){main[data-elite-shell][data-surface=customer] .elite-shell-content:has(.elite-customer-conversations-shell){padding:0}}@media (max-width:380px){main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header{padding-inline:10px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-heading>span{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply-actions{gap:var(--em-space-1)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply{grid-template-columns:minmax(104px,1fr) auto}}@media (prefers-reduced-motion:reduce){main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness-dot,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-refresh-action svg,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sync-action svg{animation:none}}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header{grid-template-columns:minmax(0,1fr) auto;min-block-size:72px;padding:10px 14px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-heading{min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-title-row strong{flex:1 1 auto;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions{display:flex;flex-wrap:nowrap;inline-size:auto;min-inline-size:0;max-inline-size:none;align-items:center;justify-content:flex-end;gap:8px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions :is(button,a){display:inline-flex;flex:0 0 42px;inline-size:42px;min-inline-size:42px;block-size:42px;min-block-size:42px;padding:0;border-radius:var(--em-radius-sm)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions :is(button,a)>span{position:absolute;overflow:hidden;inline-size:1px;block-size:1px;clip:rect(0 0 0 0);clip-path:inset(50%);color:inherit;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-bot-hint{inline-size:42px;min-inline-size:42px;max-inline-size:42px;block-size:42px;min-block-size:42px;justify-content:center;padding:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-bot-hint>[data-label]{position:absolute;overflow:hidden;inline-size:1px;block-size:1px;clip:rect(0 0 0 0);clip-path:inset(50%);white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs{overflow:visible;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;padding:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button{overflow:hidden;inline-size:100%;min-inline-size:0;min-block-size:36px;padding:6px;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-chat-open-account>span{color:inherit}@media (min-width:721px) and (max-width:1024px){main[data-elite-shell][data-surface=customer] .elite-customer-chat-open-account{flex:0 0 44px;inline-size:44px;min-inline-size:44px;padding:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-open-account>span{position:absolute;overflow:hidden;inline-size:1px;block-size:1px;clip:rect(0 0 0 0);clip-path:inset(50%);white-space:nowrap}}.elite-customer-chat-manage-toggle,.elite-customer-chat-search-toggle{display:grid;place-items:center;flex:0 0 42px;inline-size:42px;block-size:42px;border:1px solid var(--em-border);border-radius:50%;background:var(--em-surface-raised,var(--em-surface));color:var(--em-text-muted);cursor:pointer}.elite-customer-chat-manage-toggle{font-size:18px}.elite-customer-chat-manage-toggle:focus-visible,.elite-customer-chat-manage-toggle:hover,.elite-customer-chat-manage-toggle[aria-expanded=true]{border-color:color-mix(in srgb,var(--em-accent) 45%,var(--em-border));outline:none;color:var(--em-accent)}.elite-customer-conversation-details{display:grid;gap:10px;padding:12px;border-block-end:1px solid var(--em-border);background:color-mix(in srgb,var(--em-accent) 3%,var(--em-surface))}.elite-customer-conversation-utilities{display:grid;min-inline-size:0;min-block-size:0;max-block-size:min(52vh,600px);overflow:auto;overscroll-behavior:contain}.elite-customer-conversation-utilities:empty{max-block-size:0;overflow:hidden}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane{grid-template-rows:auto auto minmax(0,1fr) auto}.elite-customer-conversation-details-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.elite-customer-conversation-details label{display:grid;gap:5px;min-inline-size:0;color:var(--em-text-muted);font-size:var(--em-text-xs);font-weight:700}.elite-customer-conversation-details>button{justify-self:end}.elite-customer-conversation-unread{display:grid;place-items:center;min-inline-size:22px;block-size:22px;padding-inline:6px;border-radius:999px;background:var(--em-accent);color:#fff;font-size:11px;font-weight:800}.elite-customer-chat-search-toggle:focus-visible,.elite-customer-chat-search-toggle:hover,.elite-customer-chat-search-toggle[aria-expanded=true]{border-color:color-mix(in srgb,var(--em-accent) 45%,var(--em-border));outline:none;background:color-mix(in srgb,var(--em-accent) 8%,var(--em-surface));color:var(--em-accent)}.elite-customer-chat-search-toggle svg,.elite-customer-chat-search>svg{inline-size:20px;block-size:20px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-width:1.8}.elite-customer-chat-search{display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;align-items:center;gap:8px;padding:8px 12px;border-block-end:1px solid var(--em-border);background:var(--em-surface-raised,var(--em-surface));color:var(--em-text-muted)}.elite-customer-chat-search [data-elite-control]{min-block-size:40px}.elite-customer-chat-search>button{display:grid;place-items:center;inline-size:36px;block-size:36px;border:0;border-radius:50%;background:transparent;color:inherit;font-size:24px;cursor:pointer}.elite-customer-chat-search-empty{align-self:center;margin:auto;padding:16px 20px;border:1px dashed var(--em-border);border-radius:var(--em-radius-lg);background:var(--em-surface-raised,var(--em-surface));color:var(--em-text-muted);text-align:center}.elite-customer-quick-replies{position:relative}.elite-customer-quick-replies-menu{position:absolute;z-index:35;inset-block-end:calc(100% + 10px);inset-inline-start:0;display:grid;gap:5px;inline-size:min(330px,calc(100vw - 32px));padding:8px;border:1px solid var(--em-border);border-radius:var(--em-radius-lg);background:var(--em-surface-raised,var(--em-surface));box-shadow:0 20px 48px rgba(15,23,42,.2)}.elite-customer-template-toggle{margin-inline-start:auto;padding:6px 10px;border:1px solid color-mix(in srgb,var(--em-accent) 30%,var(--em-border));border-radius:var(--em-radius-pill);background:color-mix(in srgb,var(--em-accent) 8%,transparent);color:var(--em-accent);font:inherit;font-size:var(--em-text-xs);font-weight:750;cursor:pointer}.elite-customer-conversation-template-composer{display:grid;gap:10px;max-block-size:min(48vh,520px);padding:12px;overflow:auto;border:1px solid var(--em-border);border-radius:var(--em-radius-lg);background:color-mix(in srgb,var(--em-accent) 3%,var(--em-surface))}.elite-customer-conversation-template-composer .elite-customer-cloud-template-fields{padding:0;border:0;background:transparent;box-shadow:none}.elite-customer-attachment-status[data-state=uploading]{color:var(--em-accent)}.elite-customer-attachment-status[data-state=failed]{color:var(--em-danger,#b91c1c);font-weight:700}@media (max-width:900px){main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane{grid-template-rows:auto auto auto minmax(0,1fr) auto}.elite-customer-conversation-utilities{grid-row:3;max-block-size:min(46dvh,390px)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-thread{grid-row:4}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply{grid-row:5}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane:has(.elite-customer-conversation-details){grid-template-rows:auto auto minmax(0,1fr)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane:has(.elite-customer-conversation-details) .elite-customer-conversation-utilities{max-block-size:none;block-size:100%}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane:has(.elite-customer-conversation-details) :is(.elite-customer-chat-thread,.elite-customer-conversation-reply){display:none}.elite-customer-chat-header-actions{flex-wrap:wrap;overflow:visible}.elite-customer-whatsapp-call-launcher-group{gap:6px}.elite-customer-chat-search{position:sticky;z-index:8;inset-block-start:0}.elite-customer-conversation-details-grid{grid-template-columns:1fr}}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-meta .elite-customer-conversation-state{display:inline-flex;align-items:center;min-block-size:22px;padding:2px 7px;border:1px solid var(--em-border);border-radius:var(--em-radius-pill);background:var(--em-surface-tint)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-state[data-state=queued]{border-color:color-mix(in srgb,var(--em-warning) 30%,var(--em-border));background:var(--em-warning-soft);color:#92400e}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-state[data-state=attention]{border-color:color-mix(in srgb,var(--em-danger) 30%,var(--em-border));background:var(--em-danger-soft);color:#991b1b}html body main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item:focus-visible{outline:2px solid var(--em-teal);outline-offset:-3px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header:focus-visible{border-radius:var(--em-radius-md);box-shadow:inset 0 0 0 3px color-mix(in srgb,var(--em-teal) 48%,transparent)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-load-error{grid-row:1/-1;align-self:center;justify-self:center;display:grid;justify-items:center;gap:var(--em-space-3);inline-size:min(560px,calc(100% - 32px));padding:clamp(20px,4vw,36px);border:1px solid color-mix(in srgb,var(--em-danger) 32%,var(--em-border));border-radius:var(--em-radius-lg);background:color-mix(in srgb,var(--em-danger-soft) 56%,var(--em-surface));box-shadow:var(--em-shadow-md);color:var(--em-text);text-align:center}main[data-elite-shell][data-surface=customer] .elite-customer-chat-load-error>span:first-child{display:grid;place-items:center;inline-size:44px;block-size:44px;border-radius:50%;background:var(--em-danger-soft);color:var(--em-danger);font-size:var(--em-text-xl);font-weight:900}main[data-elite-shell][data-surface=customer] .elite-customer-chat-load-error p{margin:0;color:var(--em-text-muted);font-size:var(--em-text-sm);line-height:1.55}main[data-elite-shell][data-surface=customer] .elite-customer-chat-load-warning{position:sticky;z-index:2;inset-block-start:0;display:flex;align-items:center;justify-content:space-between;gap:var(--em-space-3);margin-block-end:var(--em-space-3);padding:var(--em-space-2) var(--em-space-3);border:1px solid color-mix(in srgb,var(--em-warning) 32%,var(--em-border));border-radius:var(--em-radius-sm);background:color-mix(in srgb,var(--em-warning-soft) 84%,var(--em-surface));color:var(--em-text-muted);font-size:var(--em-text-xs)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-load-warning button{display:inline-flex;align-items:center;gap:5px;min-block-size:40px;border:1px solid var(--em-border);border-radius:var(--em-radius-sm);padding-inline:10px;background:var(--em-surface);color:var(--em-text);font:inherit;font-weight:800}main[data-elite-shell][data-surface=customer] .elite-customer-chat-load-warning svg{inline-size:15px;block-size:15px;fill:none;stroke:currentColor;stroke-width:1.8}.elite-customer-chat-media,.elite-customer-chat-media-audio,.elite-customer-chat-media-doc,.elite-customer-chat-media-image img,.elite-customer-chat-media-video{min-inline-size:0;max-inline-size:100%}.elite-customer-chat-media-image img{inline-size:auto;block-size:auto}.elite-customer-attachment-preview audio,.elite-customer-attachment-preview img,.elite-customer-attachment-preview video{min-inline-size:0;max-inline-size:100%}.elite-customer-attachment-remove{inline-size:44px;min-inline-size:44px;block-size:44px;min-block-size:44px;background:var(--em-surface-tint);color:var(--em-text)}html body main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction][data-group=single]:after,html body main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction][data-group=start]:after{display:block}html body main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction][data-group=end]:after,html body main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction][data-group=mid]:after{display:none}html body main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=inbound][data-group=single],html body main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=inbound][data-group=start]{border-start-start-radius:3px}html body main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound][data-group=single],html body main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound][data-group=start]{border-start-end-radius:3px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-new-messages-wrap{position:sticky;z-index:4;inset-block-end:12px;display:flex;justify-content:center;align-self:center;max-inline-size:100%;margin-block-start:var(--em-space-3);pointer-events:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-new-messages-wrap .elite-customer-chat-new-messages{position:static;inset:auto;margin:0;pointer-events:auto;transform:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply-actions .elite-customer-composer-tool[data-recording=true]{border-color:rgba(185,28,28,.36);background:rgba(220,38,38,.12);color:#b91c1c}main[data-elite-shell][data-surface=customer] .elite-customer-recording-indicator{color:#b91c1c}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta,main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta time,main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta>span:not(.elite-status-badge){color:var(--em-text-muted)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta .elite-customer-chat-delivery[data-state=read]{color:#0369a1}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta .elite-customer-chat-delivery[data-state=queued]{color:#92400e}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta .elite-customer-chat-delivery[data-state=failed]{color:#b91c1c}html[dir=rtl] main[data-elite-shell] .elite-status-badge{letter-spacing:0;text-transform:none}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] :is(.elite-customer-conversations-title-row b,.elite-customer-conversations-list-actions :is(button,a),.elite-customer-conversations-status-tabs button:is(:hover,[data-active=true]),.elite-customer-chat-kicker,.elite-customer-chat-phone-copy:hover,.elite-customer-chat-new-messages,.elite-customer-conversation-composer-policy>span>span[aria-hidden=true],.elite-customer-composer-tool,.elite-customer-conversation-start-header>span:first-child,.elite-customer-chat-back){color:#5eead4}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-state[data-state=queued]{color:#fde68a}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-state[data-state=attention]{color:#fecaca}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta,html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta time,html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta>span:not(.elite-status-badge){color:#ccfbf1}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta .elite-customer-chat-delivery[data-state=read]{color:#bae6fd}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta .elite-customer-chat-delivery[data-state=queued]{color:#fde68a}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound] .elite-customer-chat-bubble-meta .elite-customer-chat-delivery[data-state=failed]{color:#fecaca}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply-actions .elite-customer-composer-tool[data-recording=true]{border-color:rgba(248,113,113,.42);background:rgba(248,113,113,.16);color:#fecaca}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-recording-indicator{color:#fca5a5}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-message-link{color:#7dd3fc}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-message-link:hover{color:#bae6fd}html[data-elite-theme=dark] body main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions .elite-customer-chat-open-account,html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions .elite-customer-conversations-new-action{border-color:rgba(94,234,212,.28);background:linear-gradient(135deg,#0f766e,#115e59);color:#fff}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-call-action{border-color:rgba(94,234,212,.22);background:rgba(15,118,110,.12);color:#99f6e4}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-call-action[data-call-kind=video]{border-color:rgba(147,197,253,.22);background:rgba(37,99,235,.12);color:#bfdbfe}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-call-action:hover{border-color:rgba(253,230,138,.36);background:rgba(245,158,11,.14);color:#fde68a}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-sender>strong{color:#7dd3fc}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell .elite-status-badge[data-tone=neutral]{border-color:rgba(203,213,225,.24);background:rgba(203,213,225,.12);color:#e2e8f0}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell .elite-status-badge[data-tone=info]{border-color:rgba(147,197,253,.28);background:rgba(59,130,246,.16);color:#bfdbfe}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell .elite-status-badge[data-tone=success]{border-color:rgba(134,239,172,.28);background:rgba(34,197,94,.15);color:#bbf7d0}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell .elite-status-badge[data-tone=warning]{border-color:rgba(253,230,138,.3);background:rgba(245,158,11,.16);color:#fde68a}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell .elite-status-badge[data-tone=danger]{border-color:rgba(254,202,202,.3);background:rgba(239,68,68,.16);color:#fecaca}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-failure button[data-confirm=true]{border-color:#fca5a5;background:#b91c1c;color:#fff}html[data-elite-theme=dark] .elite-customer-attachment-remove{border:1px solid rgba(226,232,240,.24);background:rgba(226,232,240,.12);color:#f8fafc}@media (max-width:900px){main[data-elite-shell][data-surface=customer] .elite-customer-conversations-bot-hint,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions :is(button,a){flex-basis:44px;inline-size:44px;min-inline-size:44px;block-size:44px;min-block-size:44px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sidebar-tools{overflow-y:auto;max-block-size:min(46dvh,340px);overscroll-behavior:contain}main[data-elite-shell][data-surface=customer] .elite-customer-chat-load-error{grid-row:2/-1;inline-size:calc(100% - 24px)}}@media (max-width:900px){main[data-elite-shell][data-surface=customer] .elite-shell-frame:has(.elite-customer-conversations-shell[data-view=thread])>:is(.elite-shell-topbar,.elite-shell-mobile-nav){display:none}main[data-elite-shell][data-surface=customer] .elite-shell-frame:has(.elite-customer-conversations-shell)>.elite-shell-topbar{position:static}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell{scroll-margin-block-start:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button{min-block-size:44px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-open-account{flex:0 0 44px;inline-size:44px;min-inline-size:44px;padding:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-open-account>span{position:absolute;overflow:hidden;inline-size:1px;block-size:1px;clip:rect(0 0 0 0);clip-path:inset(50%);white-space:nowrap}}main[data-elite-shell][data-surface=customer] :is(.elite-customer-conversations-account-trigger,.elite-customer-conversations-account-menu>button){display:grid;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:10px;min-block-size:48px;padding:7px 10px;border:1px solid var(--em-border);border-radius:var(--em-radius-md);background:var(--em-surface);color:var(--em-text);box-shadow:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-account-menu>button:is(:hover,[aria-selected=true]){background:var(--em-surface-tint);border-color:var(--em-border-brand)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions>:is(.elite-customer-chat-account-badge,.elite-status-badge){flex:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header>div.elite-customer-conversations-heading{display:grid;grid-template-columns:minmax(0,1fr);gap:2px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell [hidden]{display:none!important}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-filter-row:has(>[hidden]):has(>:not([hidden])){grid-template-columns:minmax(0,1fr)}@media (min-width:901px){main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell{block-size:calc(100dvh - var(--elite-shell-topbar-height))}}@media (max-width:900px){main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell[data-view=thread],main[data-elite-shell][data-surface=customer] .elite-shell-content:has(.elite-customer-conversations-shell[data-view=thread]){block-size:100dvh}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions{flex-wrap:wrap;overflow:visible}}@media (min-width:901px){main[data-elite-shell][data-surface=customer] .elite-shell-main:has(.elite-customer-conversations-shell){padding-block-end:0!important}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell,main[data-elite-shell][data-surface=customer] .elite-shell-content:has(.elite-customer-conversations-shell){block-size:calc(100dvh - var(--elite-shell-topbar-height) - 16px)}}@media (min-width:901px) and (max-width:1350px){main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell{grid-template-columns:minmax(280px,320px) minmax(0,1fr)}}@media (max-width:900px){body:has(.elite-customer-conversations-shell[data-view=thread]),html:has(.elite-customer-conversations-shell[data-view=thread]){overflow:hidden}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell[data-view=thread]{position:fixed;z-index:60;inset:0;left:0;right:auto;inline-size:100vw;block-size:100dvh;max-block-size:100dvh;border:0;border-radius:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell[data-view=thread] .elite-customer-conversation-pane{block-size:100%;min-block-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-back{min-block-size:40px;padding-block:5px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header{grid-template-rows:72px 44px;align-content:start;row-gap:4px;min-block-size:0;padding:6px 10px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-copy{align-self:start;max-block-size:72px;overflow:hidden}main[data-elite-shell][data-surface=customer] .elite-customer-chat-kicker{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions{grid-column:1/-1;flex-wrap:nowrap;overflow-x:auto;overflow-y:hidden;justify-content:flex-start;min-block-size:44px;max-inline-size:100%;padding-inline-start:0;scrollbar-width:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sidebar-tools{max-block-size:min(35dvh,240px);overflow-y:auto;overscroll-behavior:contain}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-details-grid,main[data-elite-shell][data-surface=customer] .elite-customer-conversation-details-grid>label{grid-template-columns:minmax(0,1fr);inline-size:100%}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-utilities{grid-template-columns:minmax(0,1fr);align-items:stretch;inline-size:100%}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-details{inline-size:100%;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-details :is(input,textarea,select,[data-elite-control]){inline-size:100%;max-inline-size:none;min-inline-size:0}}@media (max-width:900px){main[data-elite-shell][data-surface=customer] .elite-customer-chat-header{grid-template-columns:42px minmax(0,1fr) 44px;grid-template-rows:auto;align-items:center;min-block-size:68px;padding:9px 10px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-copy{align-self:center;max-block-size:none;overflow:visible}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions{grid-column:3;grid-row:1;inline-size:44px;min-block-size:44px;max-inline-size:none;padding:0;overflow:visible;justify-content:center}}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-utilities{grid-template-columns:minmax(0,1fr);inline-size:100%}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list:has(>.elite-customer-conversations-sidebar-tools:not([hidden])){grid-template-rows:auto auto auto auto minmax(0,1fr)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search-panel{display:grid;gap:8px;min-inline-size:0;padding:12px var(--em-space-3);border-block-end:1px solid var(--em-border);background:color-mix(in srgb,var(--em-surface-tint) 45%,var(--em-surface))}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search-heading{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;gap:2px 10px;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search-heading label{color:var(--em-text);font-size:var(--em-text-xs);font-weight:800}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search-heading [role=status]{color:var(--em-text-subtle);font-size:var(--em-text-2xs);line-height:1.4}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search{position:relative;display:block;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search [data-elite-control]{inline-size:100%;min-block-size:46px;border:1px solid var(--em-border);border-radius:var(--em-radius-md);padding-inline-start:42px;padding-inline-end:42px;background:var(--em-surface);color:var(--em-text);box-shadow:var(--em-shadow-xs);font-size:var(--em-text-sm)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search:focus-within [data-elite-control]{border-color:var(--em-teal);outline:2px solid color-mix(in srgb,var(--em-teal) 16%,transparent);outline-offset:1px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search-control>button,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search>button{position:absolute;inset-block-start:50%;inset-inline-end:8px;display:grid;place-items:center;inline-size:30px;block-size:30px;border:0;border-radius:var(--em-radius-sm);background:var(--em-surface-tint);color:var(--em-text-subtle);font-size:21px;line-height:1;transform:translateY(-50%);cursor:pointer}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search-control>button:hover,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search>button:hover{background:color-mix(in srgb,var(--em-teal) 12%,var(--em-surface));color:var(--em-teal)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search{display:grid;grid-template-columns:minmax(0,1fr);gap:8px;inline-size:100%;min-inline-size:0;padding:12px var(--em-space-4);border-block-end:1px solid var(--em-border);background:color-mix(in srgb,var(--em-surface-tint) 40%,var(--em-surface));color:var(--em-text)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search-heading strong{color:var(--em-text);font-size:var(--em-text-sm);font-weight:800}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search-heading>button{display:grid;place-items:center;inline-size:30px;block-size:30px;border:1px solid var(--em-border);border-radius:var(--em-radius-sm);background:var(--em-surface);color:var(--em-text-subtle);font-size:21px;cursor:pointer}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search-heading>button:hover{border-color:var(--em-border-brand);color:var(--em-teal)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search-control{position:relative;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search-control>svg{position:absolute;z-index:1;inset-block-start:50%;inset-inline-start:14px;inline-size:18px;block-size:18px;color:var(--em-text-subtle);fill:none;stroke:currentColor;stroke-linecap:round;stroke-width:1.8;transform:translateY(-50%);pointer-events:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search-control [data-elite-control]{inline-size:100%;min-block-size:44px;border:1px solid var(--em-border);border-radius:var(--em-radius-md);padding-inline-start:42px;padding-inline-end:42px;background:var(--em-surface);color:var(--em-text);box-shadow:var(--em-shadow-xs)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search-control:focus-within [data-elite-control]{border-color:var(--em-teal);outline:2px solid color-mix(in srgb,var(--em-teal) 16%,transparent);outline-offset:1px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-search>p{margin:0;color:var(--em-text-subtle);font-size:var(--em-text-xs);line-height:1.4}@media (max-width:900px){main[data-elite-shell][data-surface=customer] .elite-customer-chat-search,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search-panel{padding:10px var(--em-space-3)}}@media (min-width:901px){main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell{grid-template-columns:minmax(280px,min(var(--em-inbox-list-width,360px),calc(100% - 380px))) 10px minmax(0,1fr)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list{border-inline-end:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-resizer{position:relative;z-index:3;display:grid;place-items:center;inline-size:10px;min-block-size:0;background:var(--em-surface);border-inline:1px solid var(--em-border);cursor:col-resize;touch-action:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-resizer:before{position:absolute;inset-block:0;inset-inline:-4px;content:""}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-resizer>span{inline-size:4px;block-size:46px;border-radius:var(--em-radius-pill);background:color-mix(in srgb,var(--em-text-subtle) 43%,var(--em-border));transition:background var(--em-dur-fast) ease,block-size var(--em-dur-fast) ease;pointer-events:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-resizer:is(:hover,:focus-visible)>span,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell[data-resizing=true] .elite-customer-conversations-resizer>span{block-size:66px;background:var(--em-teal)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-resizer:focus-visible{outline:2px solid var(--em-teal);outline-offset:-2px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell[data-resizing=true]{cursor:col-resize;-webkit-user-select:none;user-select:none}}@media (max-width:900px){main[data-elite-shell][data-surface=customer] .elite-customer-conversations-resizer{display:none}}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item{gap:12px;min-block-size:88px;padding:12px 14px;border-block-end-color:color-mix(in srgb,var(--em-border) 74%,transparent);transition:background var(--em-dur-fast) ease,box-shadow var(--em-dur-fast) ease}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-active=true]{background:color-mix(in srgb,var(--em-teal) 9%,var(--em-surface))}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-active=true] .elite-customer-conversation-copy>strong{color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy{gap:4px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy>strong{font-size:.92rem;font-weight:800;letter-spacing:-.01em}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy>span:not(.elite-customer-channel-badge){font-size:.79rem;line-height:1.4}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-meta{min-inline-size:42px;gap:5px;padding-block:2px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-meta time{font-size:.68rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-unread{min-inline-size:24px;block-size:24px;background:var(--em-teal);box-shadow:0 0 0 3px color-mix(in srgb,var(--em-teal) 12%,transparent)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble{max-inline-size:min(78%,680px);gap:6px;padding:10px 13px 8px;border-radius:15px;box-shadow:0 1px 2px rgba(15,23,42,.07),0 8px 22px rgba(15,23,42,.045)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble p{font-size:.94rem;line-height:1.62;white-space:pre-wrap}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-media]{inline-size:fit-content;min-inline-size:min(200px,100%);padding:6px 6px 8px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-media]>p{padding-inline:6px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble-meta{flex-wrap:nowrap;gap:6px;padding-inline:2px;font-size:.68rem}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble-meta .elite-customer-chat-actor-tag{flex:0 1 auto;min-inline-size:0;max-inline-size:16ch;margin-inline-end:auto;overflow:hidden;color:var(--em-text-muted);background:none;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble-meta .elite-customer-chat-actor-tag[data-actor=ai]{color:var(--em-teal)}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble-meta .elite-customer-chat-actor-tag{color:var(--em-text-subtle)}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble-meta .elite-customer-chat-actor-tag[data-actor=ai]{color:var(--em-teal-bright)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media{margin:0;max-inline-size:100%}main[data-elite-shell][data-surface=customer] :is(.elite-customer-chat-media-image,.elite-customer-chat-media-video){position:relative;overflow:hidden;display:block;inline-size:min(332px,100%);border:0;border-radius:11px;padding:0;background:color-mix(in srgb,var(--em-teal) 9%,var(--em-surface));color:#fff;cursor:zoom-in;text-align:start}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-image img,main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-video video{display:block;inline-size:100%;max-inline-size:none;max-block-size:360px;border-radius:inherit;object-fit:cover}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-video video{aspect-ratio:4/3;background:#14272a}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-overlay{position:absolute;inset-inline:0;inset-block-end:0;display:flex;align-items:center;gap:6px;padding:22px 12px 10px;background:linear-gradient(transparent,rgba(0,0,0,.62));color:#fff;font-size:.75rem;font-weight:750;opacity:.88}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-overlay svg{inline-size:16px;block-size:16px;fill:none;stroke:currentColor;stroke-width:1.8}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-image:hover .elite-customer-chat-media-overlay,main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-video:hover .elite-customer-chat-media-overlay{opacity:1}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-play{position:absolute;inset-block-start:50%;left:50%;display:grid;place-items:center;inline-size:54px;block-size:54px;border:1px solid rgba(255,255,255,.66);border-radius:50%;background:rgba(4,31,34,.72);font-size:1.2rem;transform:translate(-50%,-50%)}main[data-elite-shell][data-surface=customer] :is(.elite-customer-chat-media-audio,.elite-customer-chat-media-doc){inline-size:min(340px,100%);max-inline-size:100%;border:1px solid color-mix(in srgb,var(--em-teal) 19%,var(--em-border));border-radius:12px;background:color-mix(in srgb,var(--em-teal) 5%,var(--em-surface));color:var(--em-text)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-audio{display:grid;gap:8px;padding:10px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-audio-heading{display:flex;align-items:center;gap:9px;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-kind-icon{display:grid;place-items:center;inline-size:40px;block-size:40px;flex:none;border-radius:10px;background:color-mix(in srgb,var(--em-teal) 12%,var(--em-surface));color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-kind-icon svg{inline-size:22px;block-size:22px;fill:none;stroke:currentColor;stroke-width:1.7}main[data-elite-shell][data-surface=customer] :is(.elite-customer-chat-media-audio-copy,.elite-customer-chat-media-doc-copy){display:grid;gap:2px;min-inline-size:0;flex:1 1;font-size:.78rem}main[data-elite-shell][data-surface=customer] :is(.elite-customer-chat-media-audio-copy,.elite-customer-chat-media-doc-copy) strong{color:var(--em-text);font-size:.82rem}main[data-elite-shell][data-surface=customer] :is(.elite-customer-chat-media-audio-copy,.elite-customer-chat-media-doc-copy) bdi{overflow:hidden;color:var(--em-text-subtle);text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-audio-heading>button{display:grid;place-items:center;inline-size:36px;block-size:36px;flex:none;border:1px solid var(--em-border);border-radius:9px;background:var(--em-surface);color:var(--em-text);cursor:pointer}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-audio-heading>button svg{inline-size:17px;block-size:17px;fill:none;stroke:currentColor;stroke-width:1.7}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-audio audio{inline-size:100%;block-size:42px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-doc{display:flex;align-items:center;gap:10px;padding:10px;text-align:start;font-weight:500;cursor:pointer}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-doc-action{display:grid;place-items:center;inline-size:30px;block-size:30px;flex:none;margin:0;color:var(--em-text-subtle);opacity:1}main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-doc-action svg{inline-size:18px;block-size:18px}main[data-elite-shell][data-surface=customer] :is(.elite-customer-chat-media-doc,.elite-customer-chat-media-audio-heading>button):hover{border-color:color-mix(in srgb,var(--em-teal) 55%,var(--em-border))}main[data-elite-shell][data-surface=customer] :is(.elite-customer-chat-media-image,.elite-customer-chat-media-video,.elite-customer-chat-media-doc,.elite-customer-chat-media-audio-heading>button):focus-visible{outline:2px solid var(--em-teal);outline-offset:2px}.elite-customer-media-viewer{position:fixed;z-index:9999;inset:0;display:grid;place-items:center;padding:24px;background:rgba(5,16,20,.86);-webkit-backdrop-filter:blur(9px);backdrop-filter:blur(9px)}.elite-customer-media-viewer-dialog{overflow:hidden;display:grid;grid-template-rows:auto minmax(0,1fr) auto;inline-size:min(1100px,100%);max-block-size:min(900px,calc(100dvh - 48px));border:1px solid var(--em-border);border-radius:18px;background:var(--em-surface);box-shadow:0 26px 80px rgba(0,0,0,.38);color:var(--em-text)}.elite-customer-media-viewer-header{display:flex;align-items:center;gap:12px;min-inline-size:0;min-block-size:64px;padding:10px 16px;border-block-end:1px solid var(--em-border)}.elite-customer-media-viewer-kind{display:inline-flex;align-items:center;gap:7px;flex:none;color:var(--em-teal-strong);font-size:.8rem;font-weight:800}.elite-customer-media-viewer-actions svg,.elite-customer-media-viewer-kind svg{inline-size:17px;block-size:17px;fill:none;stroke:currentColor;stroke-width:1.7}.elite-customer-media-viewer-header>bdi{overflow:hidden;min-inline-size:0;flex:1 1;color:var(--em-text-subtle);font-size:.82rem;text-overflow:ellipsis;white-space:nowrap}.elite-customer-media-viewer-close,.elite-customer-media-viewer-navigation button{display:grid;place-items:center;inline-size:38px;block-size:38px;flex:none;border:1px solid var(--em-border);border-radius:10px;background:var(--em-surface);color:var(--em-text);cursor:pointer;font-size:1.55rem;line-height:1}.elite-customer-media-viewer-stage{overflow:auto;display:grid;place-items:center;min-inline-size:0;min-block-size:180px;background:color-mix(in srgb,var(--em-text) 6%,var(--em-surface))}.elite-customer-media-viewer-stage>img,.elite-customer-media-viewer-stage>video{display:block;max-inline-size:100%;max-block-size:min(72dvh,730px);object-fit:contain}.elite-customer-media-viewer-stage>iframe{inline-size:100%;block-size:min(68dvh,710px);border:0;background:#fff}.elite-customer-media-viewer-audio,.elite-customer-media-viewer-file{display:grid;justify-items:center;gap:18px;inline-size:min(540px,calc(100% - 32px));padding:36px 16px;text-align:center}.elite-customer-media-viewer-audio>span,.elite-customer-media-viewer-file>svg{display:grid;place-items:center;inline-size:68px;block-size:68px;border-radius:18px;background:color-mix(in srgb,var(--em-teal) 12%,var(--em-surface));color:var(--em-teal-strong)}.elite-customer-media-viewer-audio svg{inline-size:30px;block-size:30px;fill:none;stroke:currentColor;stroke-width:1.7}.elite-customer-media-viewer-audio audio{inline-size:100%}.elite-customer-media-viewer-file>svg{padding:18px;fill:none;stroke:currentColor;stroke-width:1.7}.elite-customer-media-viewer-file strong{overflow-wrap:anywhere}.elite-customer-media-viewer-footer{display:grid;gap:12px;padding:12px 16px;border-block-start:1px solid var(--em-border)}.elite-customer-media-viewer-footer>p{margin:0;max-block-size:120px;overflow:auto;color:var(--em-text);line-height:1.5;overflow-wrap:anywhere}.elite-customer-media-viewer-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;flex-wrap:wrap}.elite-customer-media-viewer-actions>a{display:inline-flex;align-items:center;gap:7px;min-block-size:38px;border:1px solid var(--em-border);border-radius:10px;padding-inline:12px;background:var(--em-surface);color:var(--em-text);font-size:.8rem;font-weight:750;text-decoration:none}.elite-customer-media-viewer-navigation{display:inline-flex;align-items:center;gap:8px;margin-inline-end:auto;color:var(--em-text-subtle);font-size:.8rem;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.elite-customer-media-viewer-navigation button:disabled{opacity:.42;cursor:not-allowed}.elite-customer-media-viewer :is(button,a):focus-visible{outline:2px solid var(--em-teal);outline-offset:2px}html[data-elite-theme=dark] .elite-customer-media-viewer-audio>span,html[data-elite-theme=dark] .elite-customer-media-viewer-file>svg,html[data-elite-theme=dark] .elite-customer-media-viewer-kind,html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-chat-media-kind-icon,html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-active=true] .elite-customer-conversation-copy>strong{color:#5eead4}@media (max-width:900px){main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item{min-block-size:82px;padding:10px 12px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble{max-inline-size:88%}.elite-customer-media-viewer{padding:0}.elite-customer-media-viewer-dialog{inline-size:100%;block-size:100dvh;max-block-size:100dvh;border:0;border-radius:0}.elite-customer-media-viewer-stage>img,.elite-customer-media-viewer-stage>video{max-block-size:68dvh}.elite-customer-media-viewer-actions>a{min-block-size:44px}}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply{display:flex;flex-direction:column;align-items:stretch;gap:6px;padding:8px 12px 10px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-channel-context{flex-wrap:wrap;gap:6px 8px;min-block-size:27px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-channel-copy{min-inline-size:0;overflow:hidden;color:var(--em-text-subtle);text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-channel-copy strong{color:var(--em-text);font-weight:700}main[data-elite-shell][data-surface=customer] .elite-customer-composer-enter-toggle{display:inline-flex;flex:none;align-items:center;justify-content:center;gap:5px;min-block-size:34px;margin-inline-start:4px;border:0;border-inline-start:1px solid var(--em-border);border-radius:0;padding:2px 8px 2px 4px;background:transparent;color:var(--em-text-muted);cursor:pointer;font-size:.72rem;font-weight:650;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-composer-enter-toggle:hover,main[data-elite-shell][data-surface=customer] .elite-customer-composer-enter-toggle[aria-checked=true]{color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-composer-enter-toggle kbd{border:1px solid var(--em-border);border-radius:4px;padding:1px 5px;background:var(--em-surface);font-family:inherit;font-size:.65rem;font-weight:750;line-height:1.2}main[data-elite-shell][data-surface=customer] .elite-customer-composer-enter-switch{display:inline-flex;flex:none;align-items:center;justify-content:flex-start;inline-size:25px;block-size:15px;border-radius:var(--em-radius-pill);padding:2px;background:var(--em-border)}main[data-elite-shell][data-surface=customer] .elite-customer-composer-enter-switch:after{content:"";inline-size:11px;block-size:11px;border-radius:50%;background:var(--em-surface);box-shadow:0 1px 3px rgba(15,23,42,.2)}main[data-elite-shell][data-surface=customer] .elite-customer-composer-enter-toggle[aria-checked=true] .elite-customer-composer-enter-switch{justify-content:flex-end;background:var(--em-teal)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface{display:flex;flex-direction:column;inline-size:100%;min-inline-size:0;overflow:visible;border:1px solid var(--em-border);border-radius:15px;background:var(--em-surface);box-shadow:0 1px 3px rgba(15,23,42,.04);transition:border-color var(--em-dur-fast) ease,box-shadow var(--em-dur-fast) ease}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface:focus-within{border-color:var(--em-teal);box-shadow:0 0 0 2px color-mix(in srgb,var(--em-teal) 14%,transparent)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface textarea[data-elite-control]{inline-size:100%;min-block-size:56px;max-block-size:144px;border:0;border-radius:15px 15px 0 0;padding:9px 12px 6px;background:transparent;box-shadow:none;font-size:.91rem;line-height:1.5;field-sizing:content;overflow-y:auto;resize:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface textarea[data-elite-control]:is(:focus,:focus-visible){outline:none!important;outline-offset:0;box-shadow:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface .elite-customer-conversation-reply-actions{display:flex;align-items:center;gap:4px;min-block-size:43px;border-block-start:1px solid color-mix(in srgb,var(--em-border) 70%,transparent);padding:3px 6px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface .elite-customer-composer-tool{inline-size:36px;min-inline-size:36px;block-size:36px;min-block-size:36px;border-color:transparent;border-radius:11px;background:transparent;box-shadow:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface .elite-customer-composer-tool:hover:not(:disabled){background:color-mix(in srgb,var(--em-teal) 9%,transparent)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface .elite-customer-conversation-send{min-block-size:36px;margin-inline-start:auto;border-radius:11px;padding-inline:13px;box-shadow:none}main[data-elite-shell][data-surface=customer] .elite-customer-composer-enter-toggle:focus-visible,main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface button:focus-visible{outline:2px solid var(--em-teal);outline-offset:2px}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface{border-color:var(--em-border);background:var(--em-surface)}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface:focus-within{border-color:var(--em-teal-bright);box-shadow:0 0 0 2px color-mix(in srgb,var(--em-teal-bright) 17%,transparent)}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface textarea[data-elite-control]{background:transparent}@media (max-width:900px){main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply{gap:6px;padding:7px 9px max(8px,env(safe-area-inset-bottom))}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface .elite-customer-conversation-send{inline-size:36px;min-inline-size:36px;padding:0}}@media (prefers-reduced-motion:reduce){main[data-elite-shell][data-surface=customer] .elite-customer-conversations-resizer>span{transition:none}}main[data-elite-shell][data-surface=customer] .elite-customer-filters-backdrop{position:fixed;z-index:9998;inset:0;display:grid;place-items:center;padding:20px;background:rgba(9,26,31,.53);-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px)}main[data-elite-shell][data-surface=customer] .elite-customer-filters-dialog{overflow:hidden;display:grid;grid-template-rows:auto minmax(0,1fr) auto;inline-size:min(660px,100%);max-block-size:min(760px,calc(100dvh - 40px));border:1px solid var(--em-border);border-radius:22px;background:var(--em-surface);color:var(--em-text);box-shadow:0 26px 76px rgba(4,22,27,.29)}main[data-elite-shell][data-surface=customer] .elite-customer-filters-header{display:grid;grid-template-columns:46px minmax(0,1fr) auto 38px;align-items:start;gap:12px;padding:22px 24px 19px;border-block-end:1px solid var(--em-border);background:linear-gradient(135deg,color-mix(in srgb,var(--em-teal) 10%,var(--em-surface)),var(--em-surface) 68%)}main[data-elite-shell][data-surface=customer] .elite-customer-filters-icon{display:grid;place-items:center;inline-size:46px;block-size:46px;border:1px solid var(--em-border-brand);border-radius:14px;background:color-mix(in srgb,var(--em-teal) 12%,var(--em-surface));color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-filters-icon svg{inline-size:21px;block-size:21px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8}main[data-elite-shell][data-surface=customer] .elite-customer-filters-heading{min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-filters-heading>span{color:var(--em-teal-strong);font-size:var(--em-text-xs);font-weight:750}main[data-elite-shell][data-surface=customer] .elite-customer-filters-heading h2{margin:3px 0 4px;font-size:clamp(1.2rem,2vw,1.48rem);font-weight:850;line-height:1.3}main[data-elite-shell][data-surface=customer] .elite-customer-filters-heading p{margin:0;color:var(--em-text-muted);font-size:var(--em-text-xs);line-height:1.55}main[data-elite-shell][data-surface=customer] .elite-customer-filters-count{align-self:center;border:1px solid var(--em-border-brand);border-radius:var(--em-radius-pill);padding:6px 9px;background:color-mix(in srgb,var(--em-teal) 9%,var(--em-surface));color:var(--em-teal-strong);font-size:var(--em-text-xs);white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-filters-close{display:grid;place-items:center;inline-size:38px;block-size:38px;border:1px solid var(--em-border);border-radius:11px;background:var(--em-surface);color:var(--em-text-muted);cursor:pointer;font-size:1.45rem;line-height:1}main[data-elite-shell][data-surface=customer] .elite-customer-filters-close:hover{border-color:var(--em-border-brand);color:var(--em-text)}main[data-elite-shell][data-surface=customer] .elite-customer-filters-dialog .elite-customer-filters-body{overflow-y:auto;display:block;min-block-size:0;max-block-size:none;padding:0 24px 4px;border:0;background:var(--em-surface);overscroll-behavior:contain}main[data-elite-shell][data-surface=customer] .elite-customer-filters-section{padding-block:19px}main[data-elite-shell][data-surface=customer] .elite-customer-filters-section+.elite-customer-filters-section{border-block-start:1px solid var(--em-border)}main[data-elite-shell][data-surface=customer] .elite-customer-filters-section-heading{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;gap:3px 12px;margin-block-end:11px}main[data-elite-shell][data-surface=customer] .elite-customer-filters-section-heading strong{font-size:var(--em-text-sm);font-weight:800}main[data-elite-shell][data-surface=customer] .elite-customer-filters-section-heading span{color:var(--em-text-subtle);font-size:var(--em-text-xs)}main[data-elite-shell][data-surface=customer] .elite-customer-filters-dialog .elite-customer-conversations-filter-row:has(>[hidden]){grid-template-columns:minmax(0,1fr)}main[data-elite-shell][data-surface=customer] .elite-customer-filters-waiting{display:grid;grid-template-columns:18px minmax(0,1fr) 18px;align-items:center;gap:9px;inline-size:100%;min-block-size:48px;margin-block-end:11px;border:1px solid var(--em-border);border-radius:13px;padding:9px 13px;background:var(--em-surface-tint);color:var(--em-text);cursor:pointer;text-align:start;font:inherit;font-size:var(--em-text-sm)}main[data-elite-shell][data-surface=customer] .elite-customer-filters-waiting>:first-child{color:var(--em-danger);font-size:.72rem}main[data-elite-shell][data-surface=customer] .elite-customer-filters-waiting>:last-child{opacity:0;color:var(--em-teal-strong);font-weight:900}main[data-elite-shell][data-surface=customer] .elite-customer-filters-waiting[data-active=true]{border-color:var(--em-border-brand);background:color-mix(in srgb,var(--em-teal) 8%,var(--em-surface))}main[data-elite-shell][data-surface=customer] .elite-customer-filters-waiting[data-active=true]>:last-child{opacity:1}main[data-elite-shell][data-surface=customer] .elite-customer-filters-dialog .elite-customer-conversations-status-tabs{overflow:visible;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px}main[data-elite-shell][data-surface=customer] .elite-customer-filters-dialog .elite-customer-conversations-status-tabs button{min-inline-size:0;min-block-size:44px;border-radius:11px;padding:8px;line-height:1.35;white-space:normal}main[data-elite-shell][data-surface=customer] .elite-customer-filters-dialog .elite-customer-conversations-lid-filter{gap:8px;padding:0;border:0}main[data-elite-shell][data-surface=customer] .elite-customer-filters-footer{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:15px 24px;border-block-start:1px solid var(--em-border);background:color-mix(in srgb,var(--em-surface-tint) 50%,var(--em-surface))}main[data-elite-shell][data-surface=customer] .elite-customer-filters-footer>span{color:var(--em-text-subtle);font-size:var(--em-text-xs)}main[data-elite-shell][data-surface=customer] .elite-customer-filters-footer>div{display:flex;flex:none;gap:8px}main[data-elite-shell][data-surface=customer] .elite-customer-filters-footer [data-elite-button]{min-block-size:42px;border-radius:10px;box-shadow:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness>span[role=status]{overflow:hidden;min-inline-size:0;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness-actions{display:flex;flex:none;gap:4px;margin-inline-start:auto}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness-actions button{display:grid;place-items:center;inline-size:28px;block-size:28px;border:1px solid transparent;border-radius:8px;background:transparent;color:var(--em-text-muted);cursor:pointer}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness-actions button:hover:not(:disabled){border-color:var(--em-border-brand);background:var(--em-surface-tint);color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness-actions button:disabled{opacity:.55;cursor:wait}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-freshness-actions svg{inline-size:16px;block-size:16px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.9}html[data-elite-theme=dark] main[data-elite-shell][data-surface=customer] .elite-customer-filters-backdrop{background:rgba(2,8,12,.74)}@media (max-width:640px){main[data-elite-shell][data-surface=customer] .elite-customer-filters-backdrop{align-items:end;padding:0}main[data-elite-shell][data-surface=customer] .elite-customer-filters-dialog{inline-size:100%;max-block-size:calc(100dvh - 12px);border-radius:20px 20px 0 0}main[data-elite-shell][data-surface=customer] .elite-customer-filters-header{grid-template-columns:38px minmax(0,1fr) 36px;gap:10px;padding:17px 16px 14px}main[data-elite-shell][data-surface=customer] .elite-customer-filters-icon{inline-size:38px;block-size:38px;border-radius:12px}main[data-elite-shell][data-surface=customer] .elite-customer-filters-count{grid-column:2;grid-row:2;justify-self:start}main[data-elite-shell][data-surface=customer] .elite-customer-filters-close{grid-column:3;grid-row:1;inline-size:36px;block-size:36px}main[data-elite-shell][data-surface=customer] .elite-customer-filters-dialog .elite-customer-filters-body{padding-inline:16px}main[data-elite-shell][data-surface=customer] .elite-customer-filters-dialog .elite-customer-conversations-filter-row{grid-template-columns:minmax(0,1fr)}main[data-elite-shell][data-surface=customer] .elite-customer-filters-footer{flex-wrap:wrap;padding:12px 16px max(14px,env(safe-area-inset-bottom))}main[data-elite-shell][data-surface=customer] .elite-customer-filters-footer>div{inline-size:100%}main[data-elite-shell][data-surface=customer] .elite-customer-filters-footer [data-elite-button]{flex:1 1}}@media (max-width:420px){main[data-elite-shell][data-surface=customer] .elite-customer-filters-dialog .elite-customer-conversations-status-tabs{grid-template-columns:repeat(2,minmax(0,1fr))}main[data-elite-shell][data-surface=customer] .elite-customer-filters-dialog .elite-customer-conversations-lid-filter .elite-customer-conversations-status-tabs{grid-template-columns:minmax(0,1fr)}}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-selection{min-inline-size:0;max-block-size:min(34dvh,320px);overflow-y:auto;border:1px solid var(--em-border);border-radius:15px;padding:10px;background:color-mix(in srgb,var(--em-teal) 4%,var(--em-surface));scrollbar-width:thin}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-selection-header{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px;min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-selection-header>span{display:inline-flex;align-items:center;gap:8px;min-inline-size:0;color:var(--em-text);font-size:var(--em-text-xs);font-weight:800}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-selection-header small{border:1px solid var(--em-border-brand);border-radius:var(--em-radius-pill);padding:2px 7px;background:var(--em-surface);color:var(--em-teal-strong);font-size:var(--em-text-2xs);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-clear{min-block-size:32px;border:1px solid var(--em-border);border-radius:8px;padding:4px 10px;background:var(--em-surface);color:var(--em-text-muted);cursor:pointer;font:inherit;font-size:var(--em-text-xs);font-weight:700}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-clear:hover{border-color:var(--em-border-brand);color:var(--em-text)}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-grid{grid-template-columns:repeat(auto-fill,minmax(min(280px,100%),1fr));gap:8px;min-inline-size:0;margin-block:8px 0}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-preview{display:grid;grid-template-columns:44px minmax(0,1fr) 36px;align-items:center;gap:9px;min-inline-size:0;min-block-size:68px;max-inline-size:100%;overflow:hidden;border-color:var(--em-border);border-radius:11px;padding:8px;background:var(--em-surface);box-shadow:0 1px 2px rgba(15,23,42,.04)}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-visual{display:grid;place-items:center;inline-size:44px;block-size:44px;min-inline-size:0;overflow:hidden;border-radius:9px;background:var(--em-surface-tint);color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-visual :is(img,video){inline-size:100%;block-size:100%;max-inline-size:none;max-block-size:none;object-fit:cover}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-file{display:grid;place-items:center;inline-size:100%;block-size:100%;color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-file svg{inline-size:21px;block-size:21px}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-meta{display:flex;flex-direction:column;gap:2px;min-inline-size:0;overflow:hidden}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-meta strong{display:block;min-inline-size:0;overflow:hidden;color:var(--em-text);font-size:var(--em-text-xs);font-weight:750;line-height:1.35;text-overflow:ellipsis;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-meta small{color:var(--em-text-subtle);font-size:var(--em-text-2xs);line-height:1.3}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-status[data-state=ready]{color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-preview .elite-customer-attachment-remove{position:static;justify-self:end;align-self:start;inline-size:36px;min-inline-size:36px;block-size:36px;min-block-size:36px;margin:0;border:1px solid transparent;border-radius:8px;background:transparent;color:var(--em-text-muted)}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-preview .elite-customer-attachment-remove:hover{background:var(--em-danger-soft);color:var(--em-danger)}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-preview[data-kind=voice]{grid-template-columns:minmax(0,1fr) 36px;grid-template-rows:auto auto}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-preview[data-kind=voice] .elite-customer-attachment-meta{grid-column:1;grid-row:1}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-preview[data-kind=voice] .elite-customer-attachment-visual{grid-column:1/-1;grid-row:2;inline-size:100%;block-size:38px;overflow:visible;background:transparent}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-preview[data-kind=voice] audio{inline-size:100%;max-inline-size:none;block-size:38px}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-preview[data-kind=voice] .elite-customer-attachment-remove{grid-column:2;grid-row:1}main[data-elite-shell][data-surface=customer] .elite-customer-recording-indicator{position:static;display:inline-flex;flex:none;min-block-size:28px;border:1px solid color-mix(in srgb,var(--em-danger) 32%,var(--em-border));border-radius:var(--em-radius-pill);padding:3px 8px;background:var(--em-danger-soft);color:var(--em-danger);font-size:var(--em-text-2xs);font-weight:800}main[data-elite-shell][data-surface=customer] .elite-customer-recording-stop-icon{inline-size:12px;block-size:12px;border-radius:3px;background:currentColor}@media (max-width:560px){main[data-elite-shell][data-surface=customer] .elite-customer-attachment-selection{padding:8px}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-preview{grid-template-columns:44px minmax(0,1fr) 44px}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-preview[data-kind=voice]{grid-template-columns:minmax(0,1fr) 44px}main[data-elite-shell][data-surface=customer] .elite-customer-attachment-preview .elite-customer-attachment-remove{inline-size:44px;min-inline-size:44px;block-size:44px;min-block-size:44px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-surface .elite-customer-conversation-reply-actions:has(.elite-customer-recording-indicator){flex-wrap:wrap}main[data-elite-shell][data-surface=customer] .elite-customer-recording-indicator{order:-1;flex-basis:100%;justify-content:center}}main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-menu{display:flex;flex-direction:column;gap:9px;inline-size:min(390px,calc(100vw - 28px));max-block-size:min(500px,70dvh);min-inline-size:0;overflow:hidden;padding:11px}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-picker-footer,main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-header,main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-tabs{display:flex;align-items:center;justify-content:space-between;gap:8px}main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-header{color:var(--em-text);font-size:var(--em-text-sm)}main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-header button{display:grid;place-items:center;inline-size:30px;block-size:30px;border:0;border-radius:8px;background:transparent;color:var(--em-text-muted);cursor:pointer;font-size:20px}main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-header button:hover{background:var(--em-surface-tint)}main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-tabs{justify-content:stretch;border-radius:10px;padding:3px;background:var(--em-surface-tint)}main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-tabs button{flex:1 1;min-block-size:32px;border:0;border-radius:8px;background:transparent;color:var(--em-text-muted);cursor:pointer;font:inherit;font-size:var(--em-text-xs);font-weight:750}main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-tabs button[aria-selected=true]{background:var(--em-surface);box-shadow:0 1px 4px rgba(15,23,42,.09);color:var(--em-teal-strong)}main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-list{display:grid;gap:4px;min-block-size:0;overflow-y:auto}main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-list button{min-block-size:38px;border:0;border-radius:8px;padding:7px 9px;background:transparent;color:var(--em-text);cursor:pointer;font:inherit;text-align:start}main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-list button:hover{background:var(--em-surface-tint)}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-picker{display:flex;flex:1 1;flex-direction:column;gap:8px;min-block-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-search{display:flex;align-items:center;gap:8px;flex:none;min-block-size:38px;border:1px solid var(--em-border);border-radius:10px;padding-inline:9px;background:var(--em-surface);color:var(--em-text-muted)}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-search:focus-within{border-color:var(--em-teal);box-shadow:0 0 0 2px color-mix(in srgb,var(--em-teal) 13%,transparent)}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-search input{inline-size:100%;min-inline-size:0;border:0;background:transparent;color:var(--em-text);font:inherit;font-size:var(--em-text-xs);outline:none}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-groups{display:flex;gap:4px;flex:none;overflow-x:auto;scrollbar-width:thin;border-block-end:1px solid var(--em-border);padding-block-end:5px}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-groups button{flex:none;inline-size:32px;block-size:32px;border:0;border-radius:8px;background:transparent;cursor:pointer;font-size:19px}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-groups button[aria-selected=true]{background:var(--em-surface-tint);box-shadow:inset 0 -2px 0 var(--em-teal)}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-picker-subhead{display:flex;justify-content:space-between;color:var(--em-text-muted);font-size:var(--em-text-2xs);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-grid{display:grid;grid-template-columns:repeat(8,minmax(0,1fr));align-content:start;gap:3px;flex:1 1;min-block-size:0;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:thin;padding:2px}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-grid button{display:grid;place-items:center;min-inline-size:0;min-block-size:38px;border:0;border-radius:9px;background:transparent;cursor:pointer;font-family:Apple Color Emoji,Segoe UI Emoji,Noto Color Emoji,sans-serif;font-size:24px;line-height:1}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-grid button:focus-visible,main[data-elite-shell][data-surface=customer] .elite-customer-emoji-grid button:hover{background:var(--em-surface-tint);transform:scale(1.08)}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-empty{grid-column:1/-1;padding:14px;color:var(--em-text-muted);text-align:center}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-picker-footer{flex:none;border-block-start:1px solid var(--em-border);padding-block-start:7px;color:var(--em-text-muted);font-size:var(--em-text-2xs)}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-skin-tones{display:flex;gap:3px}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-skin-tones button{display:grid;place-items:center;inline-size:28px;block-size:28px;border:1px solid transparent;border-radius:50%;background:transparent;color:var(--em-text-muted);cursor:pointer;font-size:20px}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-skin-tones button[aria-pressed=true]{border-color:var(--em-teal);background:var(--em-surface-tint)}@media (max-width:560px){main[data-elite-shell][data-surface=customer] .elite-customer-quick-replies-menu{max-block-size:min(460px,62dvh)}main[data-elite-shell][data-surface=customer] .elite-customer-emoji-grid button{min-block-size:42px}}.elite-customer-conversation-details-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;min-inline-size:0}.elite-customer-conversation-details-heading strong{min-inline-size:0;color:var(--em-text);font-size:var(--em-text-sm);font-weight:800}.elite-customer-conversation-details-heading button{display:grid;place-items:center;flex:0 0 34px;inline-size:34px;block-size:34px;border:1px solid var(--em-border);border-radius:10px;background:var(--em-surface-raised,var(--em-surface));color:var(--em-text-muted);cursor:pointer;transition:border-color .16s ease,color .16s ease,background-color .16s ease}.elite-customer-conversation-details-heading button:focus-visible,.elite-customer-conversation-details-heading button:hover{border-color:color-mix(in srgb,var(--em-accent) 45%,var(--em-border));background:color-mix(in srgb,var(--em-accent) 8%,var(--em-surface));color:var(--em-accent);outline:none}.elite-customer-conversation-details-heading button:focus-visible{box-shadow:0 0 0 3px color-mix(in srgb,var(--em-accent) 18%,transparent)}.elite-customer-conversation-details-heading svg{inline-size:16px;block-size:16px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round}