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strong{font-size:.98rem}.elite-customer-chat-header span{font-size:.75rem}.elite-customer-chat-header a{border-radius:999px;padding:8px 12px;font-size:.74rem}.elite-customer-chat-thread{gap:8px;padding:18px 22px}.elite-customer-chat-bubble{max-width:min(68%,620px);gap:7px;border-color:rgba(15,23,42,.08);border-radius:16px 16px 16px 4px;padding:9px 11px;background:#ffffff;box-shadow:0 4px 14px rgba(15,23,42,.06)}.elite-customer-chat-bubble[data-direction=outbound]{border-color:rgba(18,140,126,.16);border-radius:16px 16px 4px;background:#d9fdd3}.elite-customer-chat-bubble p{color:#111827;font-size:.9rem;line-height:1.45}.elite-customer-chat-bubble>strong{border-radius:12px;padding:8px 9px;font-size:.76rem}.elite-customer-chat-bubble-meta{justify-content:flex-end;gap:5px;font-size:.65rem}.elite-customer-chat-bubble-meta time,.elite-customer-chat-bubble-meta>span:not(.elite-status-badge){padding:0;background:transparent;color:#64748b}.elite-customer-conversation-pane>.elite-customer-conversations-empty{align-self:center}.elite-customer-topbar-breadcrumb{display:inline-flex;align-items:center;gap:.45rem;min-width:0;color:#475569;font-size:.92rem;font-weight:850;line-height:1;white-space:nowrap}.elite-customer-topbar-breadcrumb a{color:#334155;text-decoration:none}.elite-customer-topbar-breadcrumb a:focus-visible,.elite-customer-topbar-breadcrumb a:hover{color:var(--em-teal);outline:none}.elite-customer-topbar-breadcrumb span[aria-hidden=true]{color:#94a3b8}.elite-customer-topbar-breadcrumb span:last-child{overflow:hidden;min-width:0;color:#64748b;text-overflow:ellipsis}.elite-customer-conversations-shell{border-color:rgba(15,23,42,.09);background:#f8fafc}.elite-customer-conversations-list-header{background:linear-gradient(180deg,#ffffff,#f8fafc),radial-gradient(circle at 0 0,rgba(37,99,235,.08),transparent 32%)}.elite-customer-conversations-list-header a{border:1px solid rgba(15,118,110,.14);border-radius:999px;padding:7px 10px;background:#ffffff;color:var(--em-teal);font-size:.72rem;font-weight:850;text-decoration:none;white-space:nowrap}.elite-customer-conversations-search{position:relative;display:block}.elite-customer-conversations-search svg{position:absolute;inset-inline-start:14px;top:50%;z-index:1;width:16px;height:16px;fill:none;stroke:#64748b;stroke-linecap:round;stroke-linejoin:round;stroke-width:2;transform:translateY(-50%)}.elite-customer-conversations-search [data-elite-control]{width:100%;padding-inline-start:40px}.elite-customer-conversations-select{display:grid;gap:5px;min-width:0}.elite-customer-conversations-select [data-elite-control]{width:100%;min-width:0}.elite-customer-conversations-select>span{overflow:hidden;color:#64748b;font-size:.64rem;font-weight:900;letter-spacing:.08em;text-overflow:ellipsis;text-transform:uppercase;white-space:nowrap}.elite-customer-conversations-filter-row{grid-template-columns:repeat(2,minmax(0,1fr))}.elite-customer-conversations-status-tabs button{display:inline-flex;gap:7px;align-items:center}.elite-customer-conversations-status-tabs button strong{display:inline-grid;min-width:1.28rem;min-height:1.28rem;place-items:center;border-radius:999px;padding:0 .32rem;background:#f1f5f9;color:#334155;font-size:.68rem;line-height:1}.elite-customer-conversations-status-tabs button[data-active=true] strong{background:var(--em-teal);color:#ffffff}.elite-customer-conversation-item{position:relative;min-height:86px}.elite-customer-conversation-item:before{position:absolute;inset-block:14px;inset-inline-start:0;width:3px;border-radius:999px;content:"";opacity:0;transition:opacity .16s ease}.elite-customer-conversation-item[data-state=attention]:before{background:var(--em-danger);opacity:1}.elite-customer-conversation-item[data-state=queued]:before{background:#d97706;opacity:1}.elite-customer-conversation-item[data-active=true]:before{background:var(--em-teal);opacity:1}.elite-customer-conversation-item[data-active=true]{background:linear-gradient(90deg,rgba(15,118,110,.1),rgba(255,255,255,.96)),#ffffff}.elite-customer-conversation-counters{display:flex;flex-wrap:wrap;gap:5px;margin-top:2px}.elite-customer-conversation-counters span{border-radius:999px;padding:3px 7px;background:#f1f5f9;color:#475569;font-size:.66rem;font-weight:850;line-height:1}.elite-customer-conversation-pane{grid-template-rows:auto auto minmax(0,1fr);border-inline-start:1px solid rgba(15,23,42,.08)}.elite-customer-chat-header{gap:12px}.elite-customer-chat-header-copy{min-width:0}.elite-customer-chat-header-actions{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end;align-items:center;min-width:0}.elite-customer-chat-summary{display:flex;flex-wrap:wrap;gap:8px;align-items:center;padding:9px 16px;border-bottom:1px solid rgba(15,23,42,.07);background:rgba(255,255,255,.72);color:#64748b;font-size:.72rem;font-weight:800}.elite-customer-chat-summary span{border-radius:999px;padding:5px 8px;background:rgba(255,255,255,.82)}.elite-customer-chat-summary strong{color:#0f172a}.elite-customer-chat-thread{background:linear-gradient(135deg,rgba(255,255,255,.36),transparent 42%),transparent}.elite-customer-chat-bubble{position:relative}.elite-customer-chat-bubble:after{position:absolute;bottom:0;inset-inline-start:-5px;width:10px;height:10px;border-end-end-radius:10px;background:inherit;content:""}.elite-customer-chat-bubble[data-direction=outbound]:after{inset-inline-start:auto;inset-inline-end:-5px;border-end-end-radius:0;border-end-start-radius:10px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell{grid-template-columns:minmax(360px,420px) minmax(0,1fr);height:clamp(660px,calc(100vh - 188px),820px);border:1px solid rgba(148,163,184,.2);border-radius:10px;background:#f7f9fb;box-shadow:0 18px 42px rgba(15,23,42,.08),inset 0 1px 0 rgba(255,255,255,.8)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list{border-inline-end:1px solid rgba(148,163,184,.2)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header{min-height:auto;padding:16px 18px 13px;border-bottom:1px solid rgba(148,163,184,.16);background:linear-gradient(180deg,#ffffff,#fbfcfd)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header span{letter-spacing:.12em}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header strong{color:#111827;font-size:1.38rem;font-weight:820}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header a{border:1px solid rgba(15,118,110,.16);border-radius:6px;padding:7px 10px;background:#ffffff;color:var(--em-teal);font-size:.72rem;font-weight:820;box-shadow:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header a:hover{background:#f0fdfa;box-shadow:none;transform:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sidebar-tools{gap:10px;padding:12px 18px 16px;border-bottom:1px solid rgba(148,163,184,.16);background:#fbfcfd}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sidebar-tools [data-elite-control]{min-height:38px;border-color:rgba(148,163,184,.22);color:#111827;font-size:.78rem;box-shadow:0 1px 0 rgba(15,23,42,.02)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search [data-elite-control]{padding-inline-start:38px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search svg{width:15px;height:15px;stroke:#94a3b8}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-filter-row{gap:9px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-select>span{color:#64748b;font-size:.62rem;letter-spacing:.1em}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs{display:grid;overflow:visible;padding:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button{justify-content:space-between;min-width:0;border-color:rgba(148,163,184,.24);border-radius:7px;padding:8px 9px;color:#475569;font-size:.7rem;font-weight:780;letter-spacing:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button:hover{border-color:rgba(15,118,110,.22);background:#f8fafc;color:var(--em-teal)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button[data-active=true]{border-color:rgba(15,118,110,.28);color:#ffffff}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button strong{min-width:1.15rem;min-height:1.15rem;padding:0 .28rem;background:#eef2f7;color:#334155;font-size:.62rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button[data-active=true] strong{background:rgba(255,255,255,.18);color:#ffffff}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-actions{gap:8px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-actions [data-elite-button]{min-height:38px;font-size:.72rem;font-weight:790}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item{grid-template-columns:40px minmax(0,1fr) auto;min-height:78px;margin:8px 10px 0;width:calc(100% - 20px);border:1px solid rgba(148,163,184,.16);border-radius:8px;padding:10px;box-shadow:0 1px 0 rgba(15,23,42,.02)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item:hover{border-color:rgba(15,118,110,.18);background:#fbfefd;box-shadow:0 8px 20px rgba(15,23,42,.055)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-active=true]{border-color:rgba(15,118,110,.3);background:linear-gradient(90deg,rgba(240,253,250,.94),#ffffff 52%),#ffffff;box-shadow:0 10px 24px rgba(15,23,42,.07),inset 3px 0 0 var(--em-teal)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item:before{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-avatar,main[data-elite-shell][data-surface=customer] .elite-customer-conversation-avatar{width:40px;height:40px;border-radius:9px;background:linear-gradient(135deg,var(--em-teal),#0d9488);color:#ffffff;font-size:.82rem;font-weight:850}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy{gap:3px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy strong{color:#111827;font-size:.86rem;font-weight:820}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy>span:not(.elite-customer-conversation-counters){color:#64748b;font-size:.75rem;font-weight:600}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-counters{gap:4px;margin-top:4px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-counters span{border:1px solid rgba(148,163,184,.18);border-radius:5px;padding:3px 6px;background:#f8fafc;color:#475569;font-size:.62rem;font-weight:760}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-meta{max-width:5.6rem;gap:4px;color:#94a3b8;font-weight:720;line-height:1.25}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane{grid-template-rows:auto auto minmax(0,1fr);border-inline-start:0;background:linear-gradient(rgba(249,251,252,.94),rgba(249,251,252,.94)),radial-gradient(circle at 18px 18px,rgba(15,118,110,.08) 1px,transparent 1.2px);background-size:auto,26px 26px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header{grid-template-columns:44px minmax(0,1fr) auto;gap:12px;padding:14px 18px;border-bottom:1px solid rgba(148,163,184,.16);background:rgba(255,255,255,.9);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header strong{color:#111827;font-size:.98rem;font-weight:820}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header span{color:#64748b;font-size:.76rem}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-phone{color:#0f766e;font-size:.82rem}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-phone[data-prominent=true]{font-size:1.02rem}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-phone-number{color:inherit;font-size:inherit}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions{align-items:center;gap:7px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header a{border-radius:7px;padding:8px 10px;background:var(--em-teal);color:#ffffff;font-size:.72rem;box-shadow:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-summary{gap:7px;border-bottom:1px solid rgba(148,163,184,.14);background:rgba(255,255,255,.72);color:#64748b;font-size:.7rem}main[data-elite-shell][data-surface=customer] .elite-customer-chat-summary span{border:1px solid rgba(148,163,184,.14);border-radius:6px;padding:5px 7px;background:#ffffff}main[data-elite-shell][data-surface=customer] .elite-customer-chat-thread{gap:10px;padding:24px 28px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble{max-width:min(66%,620px);gap:8px;border:1px solid rgba(148,163,184,.18);border-radius:10px;padding:11px 13px;background:#ffffff;box-shadow:0 8px 22px rgba(15,23,42,.07)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble:after{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound]{border-color:rgba(15,118,110,.2);background:linear-gradient(180deg,#ecfdf5,#dcfce7)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-status=expired],main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-status=invalid],main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-status=unsent]{border-color:rgba(220,38,38,.22);background:linear-gradient(180deg,#fff7ed,#fff1f2)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble p{color:#111827;font-size:.88rem;line-height:1.5}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble-meta{gap:6px;color:#64748b;font-size:.66rem}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble-meta .elite-status-badge{border-radius:6px;padding:4px 7px;font-size:.64rem;letter-spacing:.04em}main[data-elite-shell][data-surface=customer] .elite-customer-chat-delivery{display:inline-flex;align-items:center;justify-content:center;width:1.45rem;height:1rem;color:#64748b;flex:0 0 auto}main[data-elite-shell][data-surface=customer] .elite-customer-chat-delivery svg{display:block;width:100%;height:100%;overflow:visible;fill:none;stroke:currentColor;stroke-width:2.15;stroke-linecap:round;stroke-linejoin:round}main[data-elite-shell][data-surface=customer] .elite-customer-chat-delivery[data-state=queued]{width:1.05rem;color:#b45309}main[data-elite-shell][data-surface=customer] .elite-customer-chat-delivery[data-state=delivered],main[data-elite-shell][data-surface=customer] .elite-customer-chat-delivery[data-state=sent]{color:#64748b}main[data-elite-shell][data-surface=customer] .elite-customer-chat-delivery[data-state=read]{color:#34b7f1}main[data-elite-shell][data-surface=customer] .elite-customer-chat-delivery[data-state=failed]{width:1.05rem;color:var(--em-danger)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;align-items:center}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions a,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions button{cursor:pointer;display:inline-flex;align-items:center;justify-content:center;min-height:32px;border:1px solid rgba(15,118,110,.16);border-radius:6px;padding:7px 10px;background:#ffffff;color:var(--em-teal);font-family:inherit;font-weight:820;line-height:1;text-decoration:none;box-shadow:none;transition:border-color .16s ease,background .16s ease,color .16s ease}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions button{border-color:rgba(15,118,110,.24);background:var(--em-teal);color:#ffffff}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions a:hover,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions button:hover{border-color:rgba(15,118,110,.28);background:#f0fdfa;color:var(--em-teal)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start{align-self:center;justify-self:center;display:grid;gap:16px;width:min(720px,calc(100% - 48px));border:1px solid rgba(148,163,184,.2);border-radius:10px;padding:20px;background:linear-gradient(180deg,rgba(255,255,255,.98),rgba(248,250,252,.96)),#ffffff;box-shadow:0 22px 46px rgba(15,23,42,.1),inset 0 1px 0 rgba(255,255,255,.92)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header{display:grid;grid-template-columns:40px minmax(0,1fr) auto;gap:12px;align-items:start}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header>span{display:grid;place-items:center;width:40px;height:40px;border-radius:8px;background:var(--em-teal);color:#ffffff;font-size:1.1rem;font-weight:850;line-height:1;box-shadow:0 12px 24px rgba(15,118,110,.22)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header div{display:grid;gap:5px;min-width:0}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header strong{color:#111827;font-size:1.14rem;font-weight:840;line-height:1.15}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header p{margin:0;max-width:54ch;color:#64748b;font-size:.78rem;font-weight:620;line-height:1.45}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-header button{cursor:pointer;border:1px solid rgba(148,163,184,.22);border-radius:6px;padding:7px 10px;background:#ffffff;color:#475569;font-family:inherit;font-size:.7rem;font-weight:800}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-field,main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-grid label{display:grid;gap:7px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-field>span,main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-grid label>span{color:#475569;font-size:.67rem;font-weight:850;letter-spacing:.08em;text-transform:uppercase}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-field [data-elite-control],main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply [data-elite-control],main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-grid [data-elite-control]{min-height:42px;border-color:rgba(148,163,184,.24);border-radius:7px;background:#ffffff;color:#111827;font-size:.82rem;box-shadow:0 1px 0 rgba(15,23,42,.02)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-compose-field textarea[data-elite-control],main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply textarea[data-elite-control]{resize:vertical;line-height:1.5}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-actions{display:flex;justify-content:flex-end}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply [data-elite-button],main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start-actions [data-elite-button]{min-height:42px;border-radius:7px;font-size:.78rem;font-weight:830}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply{display:grid;align-items:end;border-top:1px solid rgba(148,163,184,.16);background:rgba(255,255,255,.88);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply textarea[data-elite-control]{min-height:58px;max-height:136px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply [data-elite-button]{min-width:128px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane>.elite-customer-conversations-empty [data-elite-button]{margin-top:4px;border-radius:7px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell{grid-template-columns:minmax(320px,382px) minmax(0,1fr);height:clamp(700px,calc(100vh - 156px),880px);border-color:rgba(15,118,110,.16);border-radius:14px;background:linear-gradient(135deg,rgba(248,250,252,.98),rgba(241,245,249,.94)),linear-gradient(180deg,rgba(204,251,241,.26),transparent 36%);box-shadow:0 22px 56px rgba(15,23,42,.1),inset 0 1px 0 rgba(255,255,255,.9)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list{gap:0;padding:0;border-inline-end-color:rgba(15,118,110,.14);background:rgba(255,255,255,.92)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header{display:grid;grid-template-columns:minmax(0,1fr);padding:18px;border-bottom:1px solid rgba(15,118,110,.1);background:linear-gradient(180deg,rgba(255,255,255,.98),rgba(248,250,252,.96)),linear-gradient(90deg,rgba(15,118,110,.08),transparent 52%)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header div:first-child{display:flex;align-items:end;justify-content:space-between;gap:10px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header span{color:#64748b;font-size:.68rem;font-weight:900;letter-spacing:.08em}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header strong{color:#0f172a;font-size:1.78rem;font-weight:900}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions{display:grid;gap:8px;width:100%}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions a,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions button{min-width:0;min-height:38px;border-radius:8px;padding:9px 10px;font-size:.74rem;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sidebar-tools{gap:11px;padding:14px 18px 16px;border-bottom:1px solid rgba(15,118,110,.1);background:rgba(248,250,252,.92)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sidebar-tools [data-elite-control]{min-height:40px;border-color:rgba(15,118,110,.14);border-radius:8px;background:#ffffff;font-size:.8rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs{grid-template-columns:repeat(2,minmax(0,1fr));gap:7px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button{min-height:38px;border-color:rgba(15,118,110,.12);border-radius:8px;background:#ffffff;color:#334155;font-size:.72rem;font-weight:850}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button[data-active=true]{background:var(--em-teal);color:#ecfeff}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item{position:relative;grid-template-columns:42px minmax(0,1fr) minmax(82px,auto);min-height:82px;gap:12px;margin:0;width:100%;border:0;border-bottom:1px solid rgba(15,118,110,.08);border-radius:0;padding:13px 16px;background:#ffffff;box-shadow:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item:before{display:block;position:absolute;inset-block:14px;inset-inline-start:0;width:3px;border-radius:999px;background:transparent;content:""}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-state=ready]:before{background:var(--em-teal)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-state=queued]:before{background:#d97706}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-state=attention]:before{background:var(--em-danger)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item:hover,main[data-elite-shell][data-surface=customer] .elite-customer-conversation-item[data-active=true]{border-color:rgba(15,118,110,.08);background:linear-gradient(90deg,rgba(240,253,250,.92),rgba(255,255,255,.98)),#ffffff;box-shadow:inset 0 0 0 1px rgba(15,118,110,.1);transform:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-avatar{width:42px;height:42px;border-radius:10px;background:linear-gradient(135deg,var(--em-teal),#0891b2);font-size:.82rem;box-shadow:0 12px 24px rgba(15,118,110,.16)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy{gap:4px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy strong{color:#0f172a;font-size:.9rem;font-weight:900}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy>span:not(.elite-customer-conversation-counters){color:#475569;font-size:.78rem;font-weight:650}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-counters span{border-color:rgba(15,118,110,.12);border-radius:999px;background:rgba(240,253,250,.74);color:var(--em-teal)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-meta{max-width:none;align-self:stretch;align-content:space-between;justify-items:end;gap:7px;color:#64748b;font-size:.68rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-state{border:1px solid rgba(15,118,110,.13);border-radius:999px;padding:5px 8px;background:rgba(240,253,250,.78);color:var(--em-teal);font-size:.64rem;font-weight:900;line-height:1;white-space:nowrap}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-state[data-state=queued]{border-color:rgba(217,119,6,.22);background:#fffbeb;color:#92400e}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-state[data-state=attention]{border-color:rgba(220,38,38,.2);background:#fff1f2;color:#b91c1c}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane{grid-template-rows:auto auto minmax(0,1fr) auto;background:linear-gradient(rgba(248,250,252,.9),rgba(248,250,252,.9)),linear-gradient(135deg,rgba(204,251,241,.36),rgba(255,251,235,.3))}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header{gap:13px;padding:16px 18px;border-bottom-color:rgba(15,118,110,.12);background:rgba(255,255,255,.92)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-avatar{width:46px;height:46px;border-radius:11px;background:linear-gradient(135deg,var(--em-teal),#0284c7)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-copy{gap:4px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-kicker{color:var(--em-teal);font-size:.66rem;font-weight:950;letter-spacing:.08em;text-transform:uppercase}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header strong{color:#0f172a;font-size:1.04rem;font-weight:950}main[data-elite-shell][data-surface=customer] .elite-customer-chat-address{color:#64748b;font-size:.76rem;font-weight:760}.elite-customer-chat-header .elite-customer-chat-phone{display:inline-flex;align-items:center;justify-self:start;gap:7px;max-width:100%;margin:1px 0;padding:3px 5px 3px 11px;border:1px solid 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.12s ease}.elite-customer-chat-header .elite-customer-chat-phone-copy:hover{background:rgba(15,118,110,.22)}.elite-customer-chat-header .elite-customer-chat-phone-copy:active{transform:scale(.9)}.elite-customer-chat-header .elite-customer-chat-phone-copy>svg{width:13px;height:13px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions{flex-wrap:wrap;gap:8px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header a{min-height:36px;border-radius:8px;padding:9px 12px;font-size:.74rem;font-weight:900}main[data-elite-shell][data-surface=customer] .elite-customer-chat-summary{display:flex;flex-wrap:wrap;gap:8px;padding:10px 18px;border-bottom-color:rgba(15,118,110,.1);background:rgba(255,255,255,.66)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-summary 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.elite-customer-conversation-reply{position:sticky;bottom:0;z-index:1;grid-template-columns:minmax(0,1fr) auto;padding:14px 18px;border-top-color:rgba(15,118,110,.12);background:rgba(255,255,255,.9)}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply textarea[data-elite-control]{min-height:50px;max-height:128px;border-radius:8px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-reply [data-elite-button]{min-width:116px;min-height:42px;border-radius:8px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-start{border-radius:12px}.elite-customer-contacts-search-card{align-content:stretch}.elite-customer-contacts-hero{grid-template-columns:minmax(0,1fr) minmax(360px,.78fr);gap:18px;align-items:center;padding:18px;border-color:rgba(15,118,110,.12);border-radius:24px;background:linear-gradient(135deg,rgba(255,255,255,.94),rgba(240,253,250,.86)),radial-gradient(circle at 96% 0,rgba(20,184,166,.12),transparent 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minmax(0,1fr);gap:18px;padding:clamp(18px,3vw,28px);background:linear-gradient(135deg,rgba(248,250,252,.94),rgba(240,253,250,.72)),radial-gradient(circle at 100% 0,rgba(20,184,166,.12),transparent 28%)}.elite-customer-contacts-shell{grid-template-columns:minmax(360px,.44fr) minmax(0,.56fr);min-height:560px;border-radius:24px}.elite-customer-contact-profile-hero{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:16px;align-items:center;border:1px solid rgba(15,118,110,.12);border-radius:24px;padding:16px;background:rgba(255,255,255,.76);box-shadow:0 14px 34px rgba(15,23,42,.05)}.elite-customer-contact-profile-avatar{width:clamp(64px,8vw,86px);height:clamp(64px,8vw,86px);font-size:clamp(1.8rem,3vw,2.5rem)}.elite-customer-contact-profile-hero div{min-width:0;display:grid;gap:8px}.elite-customer-contact-profile-hero p{margin:0;color:var(--em-teal);font-size:.78rem;font-weight:900;letter-spacing:.16em;text-transform:uppercase}.elite-customer-contact-profile-hero h2{overflow:hidden;margin:0;color:#0f172a;font-size:clamp(1.8rem,4vw,3.2rem);line-height:.98;letter-spacing:-.045em;text-overflow:ellipsis}.elite-customer-contact-profile-hero span{color:#64748b;font-weight:800}.elite-customer-contact-health,.elite-customer-contact-profile-status{border:1px solid rgba(15,118,110,.14);border-radius:999px;padding:6px 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div{display:grid;gap:3px}.elite-customer-contact-list-header small{color:#64748b;font-size:.76rem;font-weight:850;line-height:1.2}.elite-customer-contact-list-header span{overflow:hidden;color:#64748b;font-size:.74rem;font-weight:900;letter-spacing:.08em;text-overflow:ellipsis;text-transform:uppercase;white-space:nowrap}.elite-customer-contact-list-header strong{color:#0f172a;font-size:1.8rem;line-height:1}.elite-customer-contact-item{position:relative;grid-template-columns:auto minmax(0,1fr) minmax(104px,auto);gap:12px;border-color:rgba(15,118,110,.08);border-radius:18px;padding:12px;background:rgba(255,255,255,.74);box-shadow:0 10px 24px rgba(15,23,42,.04)}.elite-customer-contact-item:before{position:absolute;inset:12px auto 12px 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time{max-width:112px;text-align:end}.elite-customer-contact-open-link{justify-self:start}main[data-elite-shell][data-surface=customer] .elite-customer-contacts-hero{overflow:hidden}main[data-elite-shell][data-surface=customer] .elite-customer-contacts-search-card{min-width:0;grid-template-columns:minmax(0,1fr) minmax(0,1fr) auto}main[data-elite-shell][data-surface=customer] .elite-customer-contacts-search-card [data-elite-control],main[data-elite-shell][data-surface=customer] .elite-customer-contacts-search-card [data-elite-field]{min-width:0}main[data-elite-shell][data-surface=customer] .elite-customer-contacts-search-card [data-elite-button]{min-width:8.5rem;min-height:44px;padding-inline:14px}main[data-elite-shell][data-surface=customer] .elite-customer-contact-list{overflow-x:hidden}main[data-elite-shell][data-surface=customer] .elite-customer-contact-item{overflow:hidden;grid-template-columns:48px 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.elite-customer-conversation-pane,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell[data-view=thread] .elite-customer-conversations-list{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell[data-view=list] .elite-customer-conversations-list{max-height:none}.elite-customer-chat-back{display:inline-flex;align-items:center;gap:6px;margin:12px 14px 2px;padding:8px 12px;border:1px solid rgba(148,163,184,.28);border-radius:10px;background:#ffffff;color:var(--em-teal);font-size:.8rem;font-weight:700;cursor:pointer}.elite-customer-conversations-list{max-height:430px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list{max-height:min(440px,50vh);border-inline-end:0;border-bottom:1px solid 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button{grid-column:1/-1;justify-self:start}.elite-customer-conversation-reply,.elite-customer-conversation-start-grid{grid-template-columns:1fr}.elite-customer-conversation-reply{padding:12px}.elite-customer-conversation-reply [data-elite-button]{width:100%}}main[data-elite-shell][data-surface=customer] .elite-shell-content:has(.elite-customer-conversations-shell){max-width:none!important}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-shell{overflow:hidden;grid-template-columns:minmax(340px,clamp(360px,28vw,460px)) minmax(0,1fr);height:clamp(650px,calc(100vh - 132px),860px);border-color:rgba(15,118,110,.14);border-radius:12px;background:#f8fafc;box-shadow:0 18px 48px rgba(15,23,42,.08),inset 0 1px 0 rgba(255,255,255,.92)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list{overflow:hidden;grid-template-rows:auto auto minmax(0,1fr);min-height:0;background:#ffffff}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header{grid-template-columns:minmax(7rem,auto) minmax(0,1fr);align-items:center;gap:12px;padding:12px 14px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header strong{font-size:1.45rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions{grid-template-columns:repeat(2,minmax(0,1fr));justify-content:stretch;gap:7px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions a,main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-actions button{min-height:34px;padding:8px 9px;font-size:.7rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sidebar-tools{gap:8px;padding:10px 14px 12px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-sidebar-tools [data-elite-control]{min-height:34px;border-radius:7px;font-size:.74rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search [data-elite-control]{padding-inline-start:34px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-search svg{inset-inline-start:12px;width:14px;height:14px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-filter-row{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-select>span{font-size:.58rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button{min-height:32px;padding:6px 7px;font-size:.66rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs button strong{min-width:1rem;min-height:1rem;font-size:.58rem}main[data-elite-shell][data-surface=customer] 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.elite-customer-conversation-item{grid-template-columns:38px minmax(0,1fr) minmax(72px,auto);min-height:72px;gap:10px;padding:10px 12px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-avatar{width:38px;height:38px;border-radius:9px}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy strong{font-size:.84rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-copy>span:not(.elite-customer-conversation-counters){display:-webkit-box;color:#5b6b82;font-size:.72rem;-webkit-box-orient:vertical;-webkit-line-clamp:1}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-meta{gap:5px;font-size:.62rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-state{padding:4px 7px;font-size:.58rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-counters span{padding:2px 6px;font-size:.58rem}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane{min-width:0;background:linear-gradient(rgba(248,250,252,.88),rgba(248,250,252,.88)),radial-gradient(circle at 18px 18px,rgba(15,118,110,.05) 1px,transparent 1.2px);background-size:auto,24px 24px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header{padding:13px 18px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-summary{padding:8px 18px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-thread{gap:12px;padding:clamp(18px,2.3vw,34px)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble{max-width:min(62%,620px);border-radius:13px;padding:12px 14px 10px;box-shadow:0 10px 26px rgba(15,23,42,.065)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=outbound]{border-radius:13px 13px 5px 13px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble[data-direction=inbound]{border-radius:13px 13px 13px 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.elite-customer-conversations-list{max-height:min(620px,74vh)}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-list-header{grid-template-columns:1fr}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-filter-row{grid-template-columns:repeat(2,minmax(0,1fr))}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-status-tabs{grid-template-columns:repeat(3,minmax(0,1fr))}main[data-elite-shell][data-surface=customer] .elite-customer-conversations-actions{grid-template-columns:repeat(2,minmax(0,1fr))}main[data-elite-shell][data-surface=customer] .elite-customer-conversation-pane{min-height:560px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-bubble{max-width:92%}main[data-elite-shell][data-surface=customer] .elite-customer-chat-thread{padding:14px}}@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}.elite-customer-contacts-search-card,.elite-customer-dashboard-instance-card,.elite-customer-instance-actions-card,.elite-customer-instance-activity-card,.elite-customer-instance-history-card,.elite-customer-instance-runtime-card,.elite-customer-instance-settings-card,.elite-customer-instance-status-card,.elite-customer-messages-scope-card,.elite-customer-profile-access-card,.elite-customer-profile-card{transition:box-shadow .2s ease,border-color .2s ease}.elite-customer-dashboard-instance-card:hover{box-shadow:0 6px 14px rgba(15,23,42,.06),0 18px 40px rgba(15,23,42,.1)}.elite-metric-card{border-radius:20px;background:linear-gradient(180deg,rgba(255,255,255,.96),rgba(236,253,245,.5));box-shadow:0 1px 2px rgba(15,23,42,.04),0 12px 26px rgba(15,118,110,.07);transition:transform .2s ease,box-shadow .2s ease,border-color .2s ease}.elite-metric-card:hover{transform:translateY(-2px);border-color:rgba(15,118,110,.3);box-shadow:0 2px 4px rgba(15,23,42,.05),0 18px 38px rgba(15,118,110,.12)}.elite-metric-value{letter-spacing:-.03em}@media (prefers-reduced-motion:reduce){.elite-metric-card{transition:none}}main[data-elite-shell] .elite-customer-dashboard-gauge-grid{display:grid;gap:14px;grid-template-columns:repeat(auto-fit,minmax(150px,1fr))}main[data-elite-shell] .elite-customer-dashboard-gauge{--gauge:var(--em-neutral);display:grid;justify-items:center;gap:10px;padding:18px 12px 16px;border:1px solid var(--em-border);border-radius:var(--em-radius-lg);background:var(--em-surface);text-align:center}main[data-elite-shell] .elite-customer-dashboard-gauge[data-tone=success]{--gauge:var(--em-success)}main[data-elite-shell] .elite-customer-dashboard-gauge[data-tone=info]{--gauge:var(--em-info)}main[data-elite-shell] .elite-customer-dashboard-gauge[data-tone=warning]{--gauge:var(--em-warning)}main[data-elite-shell] 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.elite-customer-dashboard-gauge-caption{font-size:.72rem;color:var(--em-text-subtle)}@keyframes eliteGaugePulse{0%,to{opacity:.6}50%{opacity:1}}@media (prefers-reduced-motion:reduce){main[data-elite-shell] .elite-customer-dashboard-gauge-arc{transition:none;animation:none}main[data-elite-shell] .elite-customer-dashboard-gauge[data-loading=true]{animation:none}}.elite-sr-only{position:absolute!important;inline-size:1px;block-size:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}main[data-elite-shell] .elite-customer-confirm-overlay{position:fixed;inset:0;z-index:60;display:grid;place-items:center;padding:20px;background:rgba(2,6,23,.5);-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}main[data-elite-shell] .elite-customer-confirm-dialog{display:grid;gap:8px;inline-size:100%;max-inline-size:380px;padding:22px;border:1px solid var(--em-border);border-radius:var(--em-radius-lg);background:var(--em-surface);box-shadow:0 24px 60px 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svg{inline-size:20px;block-size:20px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}main[data-elite-shell] .elite-customer-empty-state-title{font-size:.92rem;font-weight:700;color:var(--dashboard-ink,var(--em-text))}main[data-elite-shell] .elite-customer-empty-state-text{max-inline-size:36ch;font-size:.82rem;color:var(--em-text-subtle)}main[data-elite-shell] .elite-customer-empty-state-action{margin-top:4px}main[data-elite-shell] .elite-customer-token-reveal{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:4px}main[data-elite-shell] .elite-customer-token-reveal code{flex:1 1 240px;min-inline-size:0;direction:ltr;text-align:left;overflow-x:auto;padding:8px 12px;border:1px solid var(--em-border);border-radius:var(--em-radius-md);background:var(--em-surface);font-family:var(
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.elite-customer-dashboard-legend-item{display:flex;align-items:center;gap:8px}main[data-elite-shell] .elite-customer-dashboard-legend-dot{inline-size:10px;block-size:10px;border-radius:var(--em-radius-pill);background:var(--em-neutral);flex:0 0 auto}main[data-elite-shell] .elite-customer-dashboard-legend-dot[data-tone=success]{background:var(--em-success)}main[data-elite-shell] .elite-customer-dashboard-legend-dot[data-tone=warning]{background:var(--em-warning)}main[data-elite-shell] .elite-customer-dashboard-legend-dot[data-tone=danger]{background:var(--em-danger)}main[data-elite-shell] .elite-customer-dashboard-legend-dot[data-tone=info]{background:var(--em-info)}main[data-elite-shell] .elite-customer-dashboard-legend-label{font-size:.82rem;color:var(--dashboard-ink);font-weight:600}main[data-elite-shell] 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.58rem;border:1px solid color-mix(in srgb,var(--em-primary,#0f766e) 22%,transparent);border-radius:999px;background:color-mix(in srgb,var(--em-primary,#0f766e) 7%,var(--em-surface,#fff));color:var(--em-primary,#0f766e);font-size:.75rem;font-weight:700}.elite-customer-chat-account-badge-icon{display:inline-grid;place-items:center;flex:0 0 auto;border-radius:50%;background:color-mix(in srgb,currentColor 14%,transparent);font-size:.7rem;line-height:0}.elite-customer-channel-badge{display:inline-flex;align-items:center;gap:.38rem;min-inline-size:0;max-inline-size:100%;padding:.26rem .55rem;border:1px solid color-mix(in srgb,var(--em-primary,#0f766e) 20%,transparent);border-radius:999px;background:color-mix(in srgb,var(--em-primary,#0f766e) 7%,var(--em-surface,#fff));color:var(--em-primary,#0f766e);font-size:.72rem;font-weight:760;line-height:1.1;white-space:nowrap}.elite-customer-channel-badge[data-channel=telegram]{border-color:color-mix(in srgb,#229ed9 26%,transparent);background:color-mix(in srgb,#229ed9 8%,var(--em-surface,#fff));color:#1677a5}.elite-customer-channel-badge[data-channel=instagram]{border-color:color-mix(in srgb,#c13584 24%,transparent);background:color-mix(in srgb,#c13584 7%,var(--em-surface,#fff));color:#a52f72}.elite-customer-channel-badge[data-channel=facebook_messenger]{border-color:color-mix(in srgb,#1877f2 24%,transparent);background:color-mix(in srgb,#1877f2 7%,var(--em-surface,#fff));color:#1769d0}.elite-customer-channel-badge[data-channel=tiktok]{border-color:color-mix(in srgb,#111827 20%,transparent);background:color-mix(in srgb,#111827 6%,var(--em-surface,#fff));color:#111827}.elite-customer-channel-badge-icon,.elite-customer-chat-account-badge-icon,.elite-customer-conversations-account-icon{display:inline-grid;place-items:center;flex:0 0 1.15rem;inline-size:1.15rem;block-size:1.15rem;min-inline-size:1.15rem;min-block-size:1.15rem;line-height:0}.elite-customer-chat-account-badge-icon{flex-basis:1.35rem;inline-size:1.35rem;block-size:1.35rem;min-inline-size:1.35rem;min-block-size:1.35rem}.elite-customer-channel-badge-icon svg,.elite-customer-chat-account-badge-icon svg,.elite-customer-conversations-account-icon svg{display:block;inline-size:100%;block-size:100%;max-inline-size:100%;max-block-size:100%;overflow:visible}.elite-customer-conversations-account-picker{position:relative;display:grid;gap:.32rem;min-inline-size:0}.elite-customer-conversations-account-picker>span{overflow:hidden;color:var(--em-muted,#64748b);font-size:.62rem;font-weight:850;text-overflow:ellipsis;white-space:nowrap}.elite-customer-conversations-account-menu>button,.elite-customer-conversations-account-trigger{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:.55rem;min-inline-size:0;min-block-size:2.8rem;padding:.5rem .65rem;border:1px solid var(--em-border,#dbe5e7);border-radius:.7rem;background:var(--em-surface,#fff);color:var(--em-ink,#0f172a);font:inherit;text-align:start;cursor:pointer}.elite-customer-conversations-account-menu>button:hover,.elite-customer-conversations-account-menu>button[data-selected=true],.elite-customer-conversations-account-trigger:hover{border-color:color-mix(in srgb,var(--em-primary,#0f766e) 35%,transparent);background:color-mix(in srgb,var(--em-primary,#0f766e) 6%,var(--em-surface,#fff))}.elite-customer-conversations-account-copy{display:grid;min-inline-size:0;gap:.1rem}.elite-customer-conversations-account-copy small,.elite-customer-conversations-account-copy strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.elite-customer-conversations-account-copy strong{font-size:.77rem;font-weight:820}.elite-customer-conversations-account-copy small{color:var(--em-muted,#64748b);font-size:.66rem}.elite-customer-conversations-account-menu{position:absolute;inset-inline:0;inset-block-start:calc(100% + .35rem);z-index:30;display:grid;gap:.25rem;max-block-size:min(18rem,50dvh);overflow-y:auto;padding:.35rem;border:1px solid var(--em-border,#dbe5e7);border-radius:.8rem;background:var(--em-surface,#fff);box-shadow:0 16px 38px rgb(15 23 42/15%)}.elite-customer-conversations-account-menu>button{inline-size:100%;border:0;border-radius:.55rem}.elite-customer-conversations-account-check{color:var(--em-primary,#0f766e);font-size:.9rem;opacity:0}.elite-customer-conversations-account-menu>button[data-selected=true] .elite-customer-conversations-account-check{opacity:1}.elite-customer-call-dialog svg,.elite-customer-call-timeline-icon svg,.elite-customer-whatsapp-call-launcher>svg,.elite-customer-whatsapp-video-launcher>svg{display:block;inline-size:1.05rem;block-size:1.05rem;max-inline-size:100%;max-block-size:100%;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.elite-customer-whatsapp-call-launcher>span,.elite-customer-whatsapp-video-launcher>span{font-size:.7rem;font-weight:800;line-height:1}.elite-customer-attachment-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(155px,100%),1fr));gap:.65rem;margin-block:.65rem}.elite-customer-attachment-card{position:relative;min-inline-size:0;overflow:hidden;border:1px solid var(--em-border,#dbe5e7);border-radius:.9rem;background:var(--em-surface-muted,#f8fafc)}.elite-customer-attachment-card[data-selected=true]{border-color:var(--em-primary,#0f766e);box-shadow:0 0 0 2px color-mix(in srgb,var(--em-primary,#0f766e) 18%,transparent)}.elite-customer-attachment-card img,.elite-customer-attachment-card video{display:block;inline-size:100%;aspect-ratio:4/3;object-fit:cover}.elite-customer-attachment-card>div{min-inline-size:0;padding:.5rem .6rem}.elite-customer-attachment-card span,.elite-customer-attachment-card strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.elite-customer-attachment-card span{margin-block-start:.2rem;color:var(--em-muted,#64748b);font-size:.72rem}.elite-customer-attachment-remove{position:absolute;inset-block-start:.35rem;inset-inline-end:.35rem;display:grid;place-items:center;inline-size:1.6rem;block-size:1.6rem;border:1px solid color-mix(in srgb,#fff 60%,transparent);border-radius:50%;background:color-mix(in srgb,#0f172a 72%,transparent);color:#fff}.elite-customer-whatsapp-call-launcher-group{display:inline-flex;align-items:center;gap:.45rem}.elite-customer-whatsapp-call-launcher,.elite-customer-whatsapp-video-launcher{display:inline-grid;place-items:center;inline-size:2.7rem;block-size:2.7rem;border:1px solid color-mix(in srgb,var(--em-primary,#0f766e) 28%,transparent);border-radius:50%;background:var(--em-surface,#fff);color:var(--em-primary,#0f766e);transition:transform .16s ease,background .16s ease,color .16s ease}.elite-customer-whatsapp-call-launcher:hover,.elite-customer-whatsapp-video-launcher:hover{transform:translateY(-1px);background:var(--em-primary,#0f766e);color:#fff}.elite-customer-call-backdrop{position:fixed;z-index:80;inset:0;display:grid;place-items:center;padding:1rem;background:rgb(15 23 42/52%)}.elite-customer-call-dialog{inline-size:min(100%,32rem);max-block-size:min(720px,calc(100dvh - 2rem));overflow-y:auto;border:1px solid var(--em-border,#dbe5e7);border-radius:1.35rem;background:var(--em-surface,#fff);color:var(--em-ink,#0f172a);box-shadow:0 24px 70px rgb(15 23 42/28%)}.elite-customer-call-brand{display:flex;align-items:center;gap:.65rem;padding:1rem 1.1rem;border-block-end:1px solid var(--em-border,#dbe5e7)}.elite-customer-call-avatar{display:grid;place-items:center;inline-size:3rem;block-size:3rem;border-radius:50%;background:var(--em-primary,#0f766e);color:#fff;font-weight:800}.elite-customer-call-error,.elite-customer-call-permission,.elite-customer-call-status,.elite-customer-call-waiting{margin:.8rem 1.1rem;padding:.7rem .8rem;border-radius:.8rem;background:var(--em-surface-muted,#f8fafc);color:var(--em-muted,#64748b);font-size:.84rem}.elite-customer-call-error{color:#991b1b;background:#fef2f2}.elite-customer-call-waiting{color:#92400e;background:#fffbeb}.elite-customer-call-permission{color:#0f766e;background:#ccfbf1}.elite-customer-call-answer,.elite-customer-call-control,.elite-customer-call-decline,.elite-customer-call-hangup,.elite-customer-call-primary,.elite-customer-call-secondary{min-block-size:2.5rem;padding:.55rem .85rem;border:1px solid var(--em-border,#dbe5e7);border-radius:.72rem;background:var(--em-surface,#fff);color:inherit;font:inherit;cursor:pointer}.elite-customer-call-answer,.elite-customer-call-primary{border-color:var(--em-primary,#0f766e);background:var(--em-primary,#0f766e);color:#fff}.elite-customer-call-decline,.elite-customer-call-hangup{border-color:#b91c1c;background:#b91c1c;color:#fff}.elite-customer-call-controls,.elite-customer-call-final-actions,.elite-customer-call-incoming-actions{display:flex;flex-wrap:wrap;gap:.55rem;padding:.85rem 1.1rem}.elite-customer-call-control-disabled{cursor:not-allowed;opacity:.52}.elite-customer-call-timeline-event{display:flex;align-items:flex-start;gap:.55rem;padding:.5rem 1.1rem;color:var(--em-muted,#64748b);font-size:.78rem}.elite-customer-call-timeline-icon{flex:0 0 auto}.elite-customer-call-timeline-copy{min-inline-size:0}.elite-customer-call-security-note{padding:.75rem 1.1rem 1rem;color:var(--em-muted,#64748b);font-size:.72rem}.elite-customer-call-sr-only{position:absolute;inline-size:1px;block-size:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.elite-customer-chat-new-messages-wrap{position:sticky;inset-block-end:.75rem;z-index:4;display:flex;justify-content:center;pointer-events:none}.elite-customer-chat-new-messages-wrap .elite-customer-chat-new-messages{position:static;pointer-events:auto}html[data-elite-theme=dark] .elite-customer-call-dialog{border-color:color-mix(in srgb,#94a3b8 30%,transparent);background:var(--em-surface,#17212b);color:var(--em-ink,#e2e8f0);box-shadow:0 24px 70px rgb(0 0 0/48%)}html[data-elite-theme=dark] .elite-customer-call-status,html[data-elite-theme=dark] .elite-customer-call-waiting{background:color-mix(in srgb,#334155 55%,transparent)}html[data-elite-theme=dark] .elite-customer-call-error{color:#fecaca;background:rgb(127 29 29/35%)}@media (max-width:900px){.elite-customer-conversations-shell{block-size:calc(100dvh - 12px)}.elite-customer-conversation-details-grid{grid-template-columns:1fr}}@media (min-width:901px) and (max-width:1024px){.elite-customer-conversation-details-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:720px){.elite-customer-call-backdrop{align-items:end;padding:.5rem}.elite-customer-call-dialog{inline-size:100%;max-block-size:calc(100dvh - 1rem);border-radius:1.1rem}.elite-customer-whatsapp-call-launcher,.elite-customer-whatsapp-video-launcher{inline-size:2.45rem;block-size:2.45rem}}@media (prefers-reduced-motion:reduce){.elite-customer-whatsapp-call-launcher,.elite-customer-whatsapp-video-launcher{transition:none}}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header{z-index:12;grid-template-columns:46px minmax(0,1fr) auto}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-copy{min-inline-size:0}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-phone{max-inline-size:100%;flex-wrap:wrap;overflow:visible;border-radius:13px;white-space:normal;text-overflow:clip;direction:inherit}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-phone-number{overflow:visible;white-space:normal;text-overflow:clip;overflow-wrap:anywhere;unicode-bidi:isolate}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header-actions{position:relative;display:flex;grid-column:auto;justify-content:flex-end;align-self:start}.elite-customer-chat-actions-trigger{display:inline-grid;place-items:center;inline-size:44px;block-size:44px;flex:none;border:1px solid var(--em-border-brand);border-radius:13px;background:var(--em-surface);color:var(--em-primary);box-shadow:0 3px 10px rgb(15 23 42/5%);cursor:pointer}.elite-customer-chat-actions-trigger:hover,.elite-customer-chat-actions-trigger[aria-expanded=true]{border-color:var(--em-primary);background:var(--em-surface-tint)}.elite-customer-chat-actions-menu :is(button,a):focus-visible,.elite-customer-chat-actions-trigger:focus-visible{outline:3px solid var(--em-primary);outline-offset:2px}.elite-customer-chat-actions-trigger svg{inline-size:20px;block-size:20px;fill:currentColor}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-actions-menu{position:absolute;inset-block-start:calc(100% + 8px);inset-inline-end:0;display:grid;gap:0;inline-size:min(21rem,calc(100vw - 2rem));max-block-size:min(70dvh,34rem);overflow-y:auto;padding:7px;border:1px solid var(--em-border-brand);border-radius:18px;background:var(--em-surface);color:var(--em-text);box-shadow:0 20px 45px rgb(15 23 42/18%);-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-actions-menu[hidden]{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-actions-heading{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:9px 10px 11px;color:var(--em-text);font-size:.84rem;font-weight:850}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-actions-heading>span:first-child{overflow:visible;color:var(--em-text);font-size:inherit;text-overflow:clip}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-actions-section{display:grid;gap:3px;padding:6px 2px;border-block-start:1px solid var(--em-border)}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-actions-section-label{padding:5px 10px;color:var(--em-text-subtle);font-size:.7rem;font-weight:760}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-actions-item,main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-whatsapp-call-launcher{display:flex;align-items:center;justify-content:flex-start;gap:11px;inline-size:100%;min-block-size:42px;block-size:auto;padding:8px 10px;border:0;border-radius:10px;background:transparent;color:var(--em-text);font-size:.82rem;font-weight:720;text-align:start;text-decoration:none;box-shadow:none;cursor:pointer}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header :is(.elite-customer-chat-actions-item,.elite-customer-whatsapp-call-launcher):hover{transform:none;background:var(--em-surface-tint);color:var(--em-primary);box-shadow:none}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-actions-item>:is(svg,.elite-customer-chat-actions-item-icon),main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-whatsapp-call-launcher>svg{inline-size:19px;block-size:19px;flex:none;fill:none;stroke:currentColor;stroke-width:1.8}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-actions-item>span,main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-whatsapp-call-launcher>span{overflow:visible;color:inherit;font-size:inherit;line-height:1.35;text-overflow:clip;white-space:normal}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-call-actions,main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-whatsapp-call-launcher-group,main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-whatsapp-call-launcher-slot{display:grid;gap:3px;inline-size:100%}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-actions-account .elite-customer-chat-account-badge{justify-self:start;margin:5px 9px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-actions-account .elite-customer-chat-account-badge>span{color:inherit}@media (max-width:720px){main[data-elite-shell][data-surface=customer] .elite-customer-chat-header{grid-template-columns:42px minmax(0,1fr) 44px;gap:9px;padding:11px 12px}main[data-elite-shell][data-surface=customer] .elite-customer-chat-header .elite-customer-chat-phone{justify-self:stretch}}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-utilities{gap:.18rem;padding:.22rem;border:1px solid var(--elite-line);border-radius:999px;background:var(--elite-card)}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-language,main[data-elite-shell][data-surface=customer] .elite-customer-topbar-utility{border-radius:.85rem;transition:color .14s ease,background .14s ease}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-language:hover:not(:disabled),main[data-elite-shell][data-surface=customer] .elite-customer-topbar-utility:hover:not(:disabled){background:var(--elite-accent-soft)}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-language:focus-visible,main[data-elite-shell][data-surface=customer] .elite-customer-topbar-utility:focus-visible{outline:2px solid var(--elite-accent);outline-offset:2px}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-language{min-width:2.75rem;min-height:2.75rem;padding-inline:.55rem}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-language-icon{display:inline-flex;width:1.1rem;height:1.1rem;align-items:center;justify-content:center}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-language-icon svg{width:100%;height:100%;stroke:currentColor;stroke-width:1.55;stroke-linecap:round;stroke-linejoin:round}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-announcement{max-width:min(100%,34rem);padding:.34rem .58rem;border:1px solid var(--elite-line);border-radius:999px;background:var(--elite-card)}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-announcement-copy span{max-width:27ch}@media (max-width:720px){main[data-elite-shell][data-surface=customer]{--elite-shell-topbar-height:7rem}main[data-elite-shell][data-surface=customer] .elite-shell-topbar{grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"brand account" "utilities utilities";align-items:center;gap:.24rem .4rem;padding:.3rem .45rem .45rem}main[data-elite-shell][data-surface=customer] .elite-shell-topbar-brand{grid-area:brand;width:auto;min-height:3rem;padding:.2rem .35rem;gap:.45rem}main[data-elite-shell][data-surface=customer] .elite-shell-topbar-brand-mark[data-has-image=true]{width:2.55rem;height:2.55rem}main[data-elite-shell][data-surface=customer] .elite-shell-topbar-brand-subtitle{display:none}main[data-elite-shell][data-surface=customer] .elite-shell-topbar-brand-launcher{width:1.8rem;height:1.8rem;margin-inline-start:0}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-controls,main[data-elite-shell][data-surface=customer] .elite-shell-topbar-actions{display:contents}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-utilities{grid-area:utilities;display:flex;width:100%;justify-content:space-evenly;gap:clamp(.28rem,2.4vw,.75rem);box-sizing:border-box}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-menu{grid-area:account;width:2.75rem;justify-self:end}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-user{display:inline-flex;width:2.75rem;min-width:2.75rem;min-height:2.75rem;height:2.75rem;justify-content:center;padding:0;border-radius:999px}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-user-caret,main[data-elite-shell][data-surface=customer] .elite-customer-topbar-user-copy{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-user-avatar{width:2.25rem;height:2.25rem}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-menu-panel{top:calc(100% + .45rem);right:0;left:auto;width:min(21rem,calc(100vw - 1.25rem));min-width:0}html[dir=rtl] main[data-elite-shell][data-surface=customer] .elite-customer-topbar-menu-panel{right:auto;left:0}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-utility[data-topbar-action=fullscreen],main[data-elite-shell][data-surface=customer] .elite-customer-topbar-utility[data-topbar-action=settings],main[data-elite-shell][data-surface=customer] .elite-customer-topbar-utility[data-topbar-action=subscription]{display:none}main[data-elite-shell][data-surface=customer] .elite-customer-topbar-notifications-panel{position:fixed;top:calc(var(--elite-shell-topbar-height) + .5rem);left:.65rem;right:.65rem;width:auto}}